Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello Sandra! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What's the exact model of your Canon printer? How did you add your canon printer to the devices? Does it show any other printer or device in any print menu?Can we do a remote session, so we can chat, and I will be able to help you directly?Please let me know. Thank you
It is a Canon MP610 (also frequently called a Pixma).
There are four devices listed in the print menus; none is an actual printer. And in clicking on my "Inkjet Multifunctional Printer," which is my Canon, I see that in the description it says "no driver is available." Sorry: should have noticed that before. Windows 8 didn't list my Canon model, so I followed its instructions to go on-line someplace that only Windows 8 knows; found my model, and I thought downloaded the driver. Evidently, I didn't!
Do you know where this driver is located, how I can download it, and then tell me what to do?
That worked. Thank you. An easy $38 bucks for your organization because I'm a dummy...but so it goes!
Great. You're welcome. If you need anything else in the future, please let me know any time. We fix all kinds of computer issues. Also, can you please rate my service by clicking on the smiley face above, then click on Submit when it shows up. Thank you very much