Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Were new Cartridges recently installed?
See if you can manually move the Cartridges to the center. If you can, remove the cartridges and reinstall them again. Check to make sure that nothing is lodged in the Carriage Track. Let me know if you still have problems.
The cartridges were stuck on the right side. Couldn't budge them. Finally gave a hard knock on bottom of printer. That must have loosened them enough that I could move them. I reseated the cartridges to make sure they were ok. Those were fine. I can now print, however,
Scanner/ copier not working now.
Print job has been queued. Please wait...
Then Error message:
Turn power off and then on again. If the error is not fixed visit Epson.com for Technical support"
Open the scanner's cover and try it again. Check the Scanner's Light and make sure it's coming on and moving back and forth. What do you see?
No light, no movement. Nothing.
Unplug the power cord to the Epson for 20 minutes then plug it back in. This will fully reset the NVRAM memory. Sometimes they can glitch after repairing a previous issue. Let me know how that goes.
Was the Scanner working ok before the Cartridge jam issue?
Yes. Everything was fine last night.
Not hard at all.
I cannot see a bulb. The "ribbon" like cable looks ok but I cannot see where it connects
I tried to send you an image of what I see, but it won't let me. I also responded to your email with the same picture. Did you receive it?
Ok I just sent one.
Sorry for the delay. I just received your Picture. Everything appears to be fine which would leave the bulb to be faulty. Everytime the scanner is used, it must pass a light reflection post test before it's allowed to operate. If the bulb is burnt out, it will fail the post test and halt all operations pertaining to that job. I wish I had better news my friend.
Hope this helps.