Printer Repair Questions? Ask IT Technicians for Answers ASAP
Try these solutions:Cancel the print job from your computer, if necessary.
Caution: Do not touch the flat white cable inside the printer.
Caution: Do not lift up the scanner unit when the document cover is open.
Remove any jammed paper or torn pieces.
We have already done that, there is no paper jam. The tech I chatted with a couple of hours ago said to change out the black ink cartidge, that if the ink is low it will cause the "jammed document" error message.
after changing the cartridge the error is sill there correct?
Yes, still getting the same error message.
without turning off the power on the computer pull the power cable out from the wall
let the printer be powered off for 2 mins
Do I turn the power off on the printer??
unplug the power from the wall outlet which is connected to the printer.
okay, we are unplugging the printer from the wall outlet right now.
will chat with you in a minute....
after 2 minutes are we supposed to plug it back in? Power the printer on?
and then open the cover and remove the cartridges
let me know if the error changes after you remove the cartridges
my husband is working on it ...it is taking awhile to power up....
when we powered it back up we got a message to reinstall the black printer cartridge
It takes a minute or so for it to charge the ink....sorry....
no issues please take all your time.
please be sure the cartridge which you have installed doesnt have any packaing material still on.
seems to be working okay now. Thank you! What do I do now?