Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers
This answer was rated:

My HP 6500 printer will not print black ink. I put in a new

My HP 6500 printer will...
My HP 6500 printer will not print black ink. I put in a new cartridge a few days ago, then it asked for a cyan cartridge. Now the print looks like very faded blue ink. I just cleaned thje printhead - did not fix. What next?
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
1/27/2013
tbwhite2040
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2,002
Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et
Verified

tbwhite2040 :

Hello, My name is XXXXX XXXXX I will assist you in finding an answer to your question.

tbwhite2040 :

Sometimes you will have to run the deep cleaning of the print head 5 or 6 times in a row to begin to see any difference. If after cleaning the print head 5 or 6 times you still do not see better results you can try removing the printhead and cartridges and soaking just the print head in warm water for about 20 minutes and then dry it very well before placing it and the cartridges back in and see if it prints any better

Customer:

I have to say I am really disliking this printer. This has happened before. Sometimes it just starts printing again and it takes a lot of time and agravation frankly.

tbwhite2040 :

I understand

tbwhite2040 :

Did you see my post

Customer:

It seems from what I have seen online that this is a common problem with this printer. Yes I saw your post. I happen to also have a Kodak printer that is connected to my desktop old computer. I used to use it alot and did not do this. I knew how to align after changing ink cartridges and it just worked. Perhaps I should change printers hooked to my laptop. And I know Kodak may not be around but is saying they will continue to support the printers. Should I surrender and buy some kind of new printer? Do they all do things like this?

tbwhite2040 :

I would try removing the printhead first and let it soak in warm water for about 20 minutes then drying it and putting it back in. Then seeing if it will print any better

Customer:

I just ran the align print cartridges and it said failure - did not align. Pulled everything out and trying again. I have not cleaned the printhead 5-6 times yet.

tbwhite2040 :

OK let me know if it gets better after the cleanings

Customer:

After 2 times no changes. ALso asked me if wanted to continue with level 2 cleanings - 1=yes, 2=no. Pushed 1 on printer - did nothing. 2 did not work either. Had to cancel and restart again.

tbwhite2040 :

OK I would recommend to try and remove the printhead and let it soak in warm water for 20 minutes and drying it very well

tbwhite2040 :

then put it back in the printer put the cartridges back in and see if it prints better. If not then the printhead will need replacing

Customer:

ok i will try that

tbwhite2040 :

thanks

tbwhite2040 :

Here is a link for the printhead if you decide you want to change it

Customer:

Certainly expensive for the printhead.

tbwhite2040 :

yes that is why most people replace the printer because there is no definite guarantee that the new printhead will solve the issue

Customer:

It is soaking right now. Lots of ink coming out of it.

tbwhite2040 :

You did remove the ink cartridges before placing it in the water

Customer:

Yes I did.

tbwhite2040 :

ok4

tbwhite2040 :

Ok

Customer:

It did not work. Aligned cartridges failed again. Still printing in pale blue. I find it hard to believe a printhead costs as much as I paid for this printer I think. Giving up for tonight. Thanks.

tbwhite2040
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2,002
Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et
Verified
tbwhite2040 and 87 other Printers Specialists are ready to help you
Ask your own question now
Ok Thank You
Ask Your Own Printers Question
Ask tbwhite2040 Your Own Question
tbwhite2040
tbwhite2040
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2,002
2,002 Satisfied Customers
Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et

tbwhite2040 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
What is a B200 printer error? Message says to unplug power
Message says to unplug power and contact service centre. Apple computer … read more
Harry
Harry
529 satisfied customers
I have a HP Photosmart C3100.It has been standing idle for 1
I have a HP Photosmart C3100.It has been standing idle for 1 year.A new black ink cartridge has been inserted.When I start the printer.It flashes print cartridge & black.How do I correct this? … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I have gotten a new computer and have a Canon Pixma MG6220,
I have gotten a new computer and have a Canon Pixma MG6220, I've lost my installation instructions - can I get them from you or somewhere? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I am having problems with instant ink. I bought a new
I am having problems with instant ink. I bought a new printer to replace one that was faulty. When I did I also bought ink. When I received the new printer I called tech support as instructed to get t… read more
Harry
Harry
529 satisfied customers
Hp officejet J6480 will not print the color red. I have
hp officejet J6480 will not print the color red. I have cleaned several times and changed cartridges but no improvement … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just got an older computer upgraded to windows 10 and need
I just got an older computer upgraded to windows 10 and need my HP Laser Jet Pro 200 Color installed on this computer. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
831 satisfied customers
My new 830 printer will not recognize my network in my hope.
My new 830 printer will not recognize my network in my hope. It recognizes every other network in the neighborhood except mine. I can manually type in the network ssid and password ***** it doesn't fi… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
New to me 3700. When I print an existing MS Word document it
New to me 3700. When I print an existing MS Word document it always prints a page with the file properties along with the document. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Says the print absorber is full. Canon IP100. 1st time. Been
says the print absorber is full JA: What's the brand and model of your printer? Customer: Canon IP100 JA: How long has this been going on with your IP100? Customer: 1st time JA: When did you last upda… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Its not being recognised when i want to scan. It says
yes it says Communication error check if computer is connected … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
My printer has a 1403 code what can I do? Cannon MG5520.
My printer has a 1403 code what can I do? JA: What's the brand and model of your printer? Customer: Cannon MG5520 JA: How long has this been going on with your MG5520? Customer: Just started after I p… read more
Harry
Harry
529 satisfied customers
It is printing a dirty page with a black on the page.
It is printing a dirty page with a black mark on the page … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
The page numbers are not printing and it's not printing
The page numbers are not printing and it's not printing consistently. It's a new Canon printer … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
Elle n'imprime pas. J'ai ouvert la boîte Jeudi et depuis je
J'ai ouvert la boîte Jeudi et depuis je n'arrive pas à imprimer. L'imprimante s'affiche bien sur le pavé, quand je valide "imprimer", l'mprimante s'inscrit "en attente", impression en cours, page 1 page 2, puis disparait … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I'm trying to print in black (enough ink but the other
Hi I'm trying to print in black (enough ink but the other colours have run out. I'm desperate lol … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I can not get it to print it is new and I have installed it
I can not get it to print it is new and I have installed it onto my computer the message I get is to install the right ink for this computer however I bought brand new ink at the same time … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have an HP Pavilion Notebook laptop that needs a new
I have an HP Pavilion Notebook laptop that needs a new battery. How do find out what battery? I'm running Windows 10. The SKU # on the machine is T0D96UA#ABA … read more
Cris
Cris
58 satisfied customers
I have a 6800 series desk jet printer. I just installed a
I have a 6800 series desk jet printer. I just installed a new black cartridge for printing … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x