How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Taylor Your Own Question
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 1822
Experience:  10 yrs experience owning a computer business.
Type Your Printers Question Here...
Mike Taylor is online now
A new question is answered every 9 seconds

Printing on cardstock on Epson. Now, not catching paper. What to do?

Customer Question

I have an Epson XP-400. I am printing 80lb card stock, 8 1/2 x 11. The first 50 or so went fairly, it is barely catching the paper---I am almost hand-feeding the paper. Have checked all the trouble-shooting, and I am doing nothing wrong, except what???

Submitted: 4 years ago.
Category: Printers
Expert:  Mike Taylor replied 4 years ago.

Hi and Welcome to JustAnswer.

According to the printer specifications, you shouldnt be using card stock in this printer.

When you do in fact use card stock in a printer not designed to do so, it can actually damage the feeder as it isnt designed for the thickness or type.

It basically forces the feeder open, so after 50 sheets, it was most likley enough to open the feeder up enough to no longer catch.

You may want to test this by trying to print something on plain paper as I would be interested to know if the feeder catches it now.

Please let me know what you find

Thanks Mike

Customer: replied 4 years ago.

Does not say anything about not taking card stock on the specs of the printer (none that I found), but that would explain what is happening. Will check my printed specs and see if that is true. In the meantime, will check plain paper

Expert:  Mike Taylor replied 4 years ago.

I would not lie to you, it is on the epson site against your model number below.

Click HERE to see the specs.

PC-Free Paper Support:

  • Plain (Letter)
  • Photo (lete, 4" x 6")

Paper Sizes: 4" x 6", 5" x 7", 8" x 10", 8.5" x 11", 8.5" x 14", A4, half letter, user definable, 16:9 wide

Maximum Paper Size: 8.5" x 44"

Borderless Sizes: Photo: 4" x 6", 5" x 7", 8" x 10", Letter, A4, 16:9 wide

Paper Types:

  • Plain paper
  • EPSON® Bright White Paper
  • Presentation Paper Matte
  • Premium Presentation Paper Matte
  • Premium Presentation Paper Matte Double-sided
  • Ultra Premium Presentation Paper Matte
  • Brochure & Flyer Paper Matte Double-sided
  • Photo Paper Glossy
  • Premium Photo Paper Glossy
  • Premium Photo Paper Semi-gloss
  • Ultra Premium Photo Paper Glossy
  • Iron-on Cool Peel Transfer Paper
  • Photo Quality Self-adhesive Sheets

Envelope Types: No. 10

Input Paper Tray Capacity: 100 sheets plain paper