How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask tbwhite2040 Your Own Question
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2002
Experience:  8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et
Type Your Printers Question Here...
tbwhite2040 is online now
A new question is answered every 9 seconds

HP Photosmart 6515 will not print black ink.

This answer was rated:

HP Photosmart 6515 will not print black ink. I have cleaned the heads with the tools on the printer. I have changed the cartridge with three different ones. When I ran the sheets the black would start then fade out. I have tried copying and the come out blank.

If the black ink will not print then the print head is faulty and needs to be replaced to fix this issue. First I would try cleaning the print head to see if you can get the black ink to print. If cleaning does not correct the issue then it is definitely a bad print head and will need to be replaced

JACUSTOMER-1ec50mrl- : Where can i get this done?
tbwhite2040 : You can run a print head cleaning using your control panel on the printer itself.
JACUSTOMER-1ec50mrl- : I have done this several times
tbwhite2040 : This is a link for the print head and there should be a lever beside the printhead that releases the print head to replace it.
JACUSTOMER-1ec50mrl- : Can i change this myself.
tbwhite2040 : Yes.
tbwhite2040 and 3 other Printers Specialists are ready to help you