The message "Unable to -" ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" ) is a general message and may appear for different reasons.
To clear the message, you need to disconnect the Brother machine from the power outlet to check the machine. As a first step before you start to follow the steps to clear the message, we recommend you check if the machine has faxes in its memory following the steps below:
Step1: To clear the message follow the steps listed below:
- Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.
Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
<if applicable>Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. For details, please see the instructions in the Step2.
- If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.
- If the error still continues to appear, move the print head and examine under the print head.
NOTE : The images shown below are from the representative product and may differ from your Brother machine, but their inner structures are same.
3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover.
3-3.Check the print head's position.
In the example photo the print head is positioned at the left hand side of the platen area.
- If the print head is on the left side, go to step 3-4.
- If the print head is on the right side, go to step 3-7.
- If you can not find the print head, go to step 3-8.
3-4.Gently move the print head to the center.
Be careful to not force the print head to move.
If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".
3-5.Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.