How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert Preston Your Own Question
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

I have a Kodak ESP C315 and can not get black to print on replacing

This answer was rated:

I have a Kodak ESP C315 and can not get black to print on replacing black ink cartridge. Have tried the following:
- Extracting and re-loading the black ink cartridge, making sure cartridge is correctly seated.
- "Clean printhead" menu function.
- "Calibrate printer" menu function.
- switching printer off and back on again.
- replacing with a different (new) cartridge.
- Printing test page after each of the above attempts to resolve the problem.
Can anyone help?
Thanks in advance.

Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in isopropyl alcohol or hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work, then you need to try soaking the print head. In this case:
(1) Remove the print head from the printer
(2) Soak it in hot water for an hour or so
(3) Remove it, let it dry completely
(4) Replace the print head and cartridges and test it

If that does not work then the print head will need to be replaced. This is a common problem with Kodak printers. You can call Kodak at 1-800-421-6699 to order a replacement printhead.

Thanks and please rate my answer once you are satisfied. If you have any further questions, please ask and I will continue working with you.

Robert Preston
Robert Preston and other Printers Specialists are ready to help you
Customer: replied 4 years ago.

Thank you Robert, I will try these steps. Rgds


Related Printers Questions