How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11865
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
Type Your Printers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Printer Error Go to When

This answer was rated:

Printer Error
Go to
When I go to this website,I get a message saying .No results could be found for this address


Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.


To resolve this error:

  1. Press the power button to turn off the printer.

  2. Disconnect the power adapter from the printer and the wall outlet.

  3. Wait 30 seconds to allow the printer to reset.

  4. Connect the power adapter to the printer. Turn on the printer.

When the printer is ready (no error message), upgrade the firmware for your printer


I will give you the link for that.


What operating system is on your computer?


You can download the latest aio software here:

Michael Hannigan and other Printers Specialists are ready to help you
Customer: replied 5 years ago.
Hello Michael.I have tried your solution but I am afraid it does not work. Alan Cooke
Alan, can you please provide a little more detail? The information I provided you with was related to the error that you are receiving.

Were you able to install the software?

Are you getting the same error?
Customer: replied 5 years ago.
Michael, I havent downloaded the software as the solution you gave me did not work.Yes I am still getting the same error message.
I see. Does the error remain if it is disconnected from the computer?
Customer: replied 5 years ago.
The message on the screen remains constantly.It says Printer Error.
Go to (Code6202)
Since the error indicates that a firmware update is needed, what I suggest at this point is going to the download page for your printer's firmware, and downloading and installing it. Normally, the error will clear with the reset first. But since you can't get it to clear, I would install the current firmware to see if it clears it up.

Firmware download