Printer Repair Questions? Ask IT Technicians for Answers ASAP
If you are running a domain, the best thing to do is to install the printer on the server if possible, and then share it out to other computers. During the installation process, one of the options is to list it in the directory (Active Directory).
I hope this helps and please remember to rate or accept if you feel like I should get credit for the answer.
Also I can answer any follow up questions.
i am trying to set up scanning to a folder on domain meber workstations. across a wan. all i get when i test the connection is communication error. no other info is given about the error
Ah ok that makes sense.
You will need to share a folder on that workstation first off.
Then when it asks for the address of the workstation, I would use it's IP address as opposed to its actual name. You can get this on th eworkstation by start\ accessories\ command prompt and typing in IPconfig
Then you should use the domain name\username for the username when the scanner asks. For instance if you intenral domain is called "network" it would look something like network\username.
Does that make sense?
i have done that but i get the error when i test connection. i can map that folder to another workststion in the domain an access it.
Ah this sounds like it could be a firewall problem. Try turning it off per these instructions.
If you run Windows XP
If you run Windows Vista\7
i turned the firewall off. same result
Hi. I am Rick. I will be your Printer Professional.
Are you still needing help with this?