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My Ricoh Aficio SP C232SF will not send scans via email. It…

My Ricoh Aficio SP C232SF...
My Ricoh Aficio SP C232SF will not send scans via email. It is a network issue, as it worked fine before moving last week. New ISP keeps telling me they "don't troubleshoot printers", so they back out without providing any useful info. They said that they only provide dynamic IP address to resident, but I don't think I've ever had a static IP at my house in the past.
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Answered in 1 hour by:
5/7/2012
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
Verified
***** *****nigan :

Hello. My name is***** will be your Primary Care Technician and I can assist you with your question.

Customer:

Okay great

***** *****nigan :

This is most likely an issue of having the correct SMTP information in the device.

Customer:

I completely agree.

***** *****nigan :

Who do you use for email?

Customer:

I use gmail, but I'm having to go through my ISP's email for this particular function on my printer.

Customer:

And that is Knology

***** *****nigan :

Ok. Did they provide you with SMTP information?

Customer:

Michael, I just realize that my printer is not loading completely on the browser, so I might have very limited access to the tools we'll need for this.

Customer:

*realized

Customer:

I do have the SMTP info

***** *****nigan :

ok

Customer:

I've got it on now

***** *****nigan :

What is it loading/not loading?

Customer:

False alarm

***** *****nigan :

OK.

***** *****nigan :

Do you know where theemail setttings are in the configuration?

Customer:

The admin page for the printer on its IP address was not loading

***** *****nigan :

But you have it now?

Customer:

for the printer, yes?

Customer:

i do

***** *****nigan :

Ok good

***** *****nigan :

Do you know how to get to the email settings from there?

Customer:

To be clear, you're talking about the printer's SMTP settings?

***** *****nigan :

If not, I can tell you, I just have to look it up.

***** *****nigan :

Yes

Customer:

i have that up

***** *****nigan :

Ok. What do you have for the sever name

***** *****nigan :

?

Customer:

smtp.knology.net

***** *****nigan :

Ok. that should be correct.

Customer:

Port 25

***** *****nigan :

And do you see a place there where you can put authentication information?

Customer:

yes -- smtp authentication

***** *****nigan :

Ok... for authentication, you should have you knology.net email

***** *****nigan :

and password

Customer:

yes

Customer:

those are correct

***** *****nigan :

Ok... and what happens when you try to scan to email?

Customer:

It says "Server Connection Error"

***** *****nigan :

Ok... well, we know that your printer can communicate on the local network so far.

***** *****nigan :

you have the correct SMTP settings.

***** *****nigan :

So, on the printer, you mentioned DHCP settings.

Customer:

right, my computers can print wirelessly to the printer through the network

Customer:

yes

***** *****nigan :

Is it set to use DHCP right now?

Customer:

i keep suspecting DNS settings, or DHCP settings

Customer:

let me check

***** *****nigan :

Sounds like you are on the right track.

Customer:

right now, dhcp is set to disable

***** *****nigan :

Ok. I would suggest enabling that.

Customer:

ok

***** *****nigan :

That's how your computers are configured, correct?

***** *****nigan :

with DHCP?

Customer:

yes

***** *****nigan :

That way it should get the DNS server from DHCP

***** *****nigan :

And if you computers are accessing the internet, then we know that's all the same and should work.

Customer:

i've just always manually had this printer set to .0.200 in the past

Customer:

ok

***** *****nigan :

What you are saying actually makes sense.

***** *****nigan :

And you can change it back.

Customer:

ok

***** *****nigan :

Static IP is best for a printer because you really don't want it to change.

Customer:

if the ISP is providing dynamic only, does a static IP still work for the printer on the network?

***** *****nigan :

Yes... note that what they are talking about and what you are talking about are different.

***** *****nigan :

They won't give you a static public IP address.

***** *****nigan :

But anything that starts with 192 has nothing to do with them.

Customer:

ok, good...that's what i thought too

***** *****nigan :

You can set 192 addresses to whatever you want.

Customer:

that guy at knology was full of it

***** *****nigan :

They are called "non-routable" addrsses.

***** *****nigan :

addresses.

***** *****nigan :

They are not valid on the internet.

***** *****nigan :

They translate all that to a single IP address that they assign you.

Customer:

ok

***** *****nigan :

Acually, I was just thinking.

***** *****nigan :

If you set it to DHCP it will be a Pain in the rear-end for you

***** *****nigan :

Because you won't know what IP address to go to to manage it.

Customer:

i can get that on the printer

Customer:

i think it tells me once it's been set

***** *****nigan :

Oh... ok.. otherwise, we could go with the static address and just make sure it has the same DNS as your computer.

***** *****nigan :

The DNS and the default gateway are important.

Customer:

I can still leave it off...would you like me to leave it static?

***** *****nigan :

Yes... let's do that.

Customer:

i definitely prefer that

Customer:

good

***** *****nigan :

what DNS do you have in there.

***** *****nigan :

let me start with IP.

***** *****nigan :

192.168.0.200

Customer:

i now have one i got off an open dns

***** *****nigan :

subnet mask of

***** *****nigan :

255.255.255.0?

Customer:

yes

***** *****nigan :

What kind of computer do you have, PC?

Customer:

dns is 208.67.222.222

Customer:

and secondary is 208.67.220.220

***** *****nigan :

is that on the printer or pc?

Customer:

no it's a mac

Customer:

those are on the printer

Customer:

i've added them to my dns list on my mac and my router

Customer:

i can double check that though

***** *****nigan :

Actually, if you were to leave your mac and router to DHCP, that should give you the correct DNS

***** *****nigan :

DHCP on the internet/public side.

***** *****nigan :

on the router.

***** *****nigan :

And then DHCP on the mac

***** *****nigan :

Then when you check the DNS of the MAC, you will know what the proper DNS is

Customer:

can you tell me how to check that

Customer:

right now i only see the dns that i put in myself

***** *****nigan :

On the router?

Customer:

no, on my mac's system preferences

Customer:

oh, check the dns of the mac ON the router?

Customer:

ok, yes, it's using that DNS i put in earlier

***** *****nigan :

Hold on... I should ask... do you have an OpenDNS subscription?

Customer:

no

Customer:

if i need one to do this, im more than happy to do it

Customer:

if it's not ridiculously expensive

***** *****nigan :

You don't.

***** *****nigan :

I was just checking.

Customer:

ok

***** *****nigan :

Used to be the case, but it looks like you can use those servers now without

Customer:

ok

***** *****nigan :

But it wants to create an account.

***** *****nigan :

Do you have an account there?

Customer:

no

***** *****nigan :

This is whacky... now it says I don't need one!

***** *****nigan :

lol

Customer:

haha

Customer:

i now have an acct

Customer:

if that's helpful

***** *****nigan :

Is there a reason you are using OpenDNS?

***** *****nigan :

rather than the Knology DNS?

Customer:

bc the knology folks wouldnt/couldnt give it to me

***** *****nigan :

That's stupid.

***** *****nigan :

OMG... who are these folks?

***** *****nigan :

nutbags

Customer:

and one of them suggested trying the opendns servers

Customer:

hahaha

Customer:

no kidding

***** *****nigan :

really? That's crazy they would suggest that.

Customer:

my last ISP talked me all the way through this for hours

Customer:

until they had elevated it to the head tech admin

***** *****nigan :

What should happen is this... I will start from scratch.

Customer:

ok

Customer:

im along for every step of it

***** *****nigan :

When your router gets the public IP address from the internet, it will also get the DNS servers it is supposed to have.

Customer:

ok

***** *****nigan :

You shouldn't have to do anything there.

Customer:

should i do a dhcp renew?

***** *****nigan :

Then, when your devices on your local network get DHCP from the router, they will have their DNS servers as well.

***** *****nigan :

And their dns server will be 192.168.0.1 or whatever your router is.

Customer:

that's the correct one

***** *****nigan :

OR, the router will give them the DNS of the ISP... but either way, DHCP will take care of it.

Customer:

ok

Customer:

hopefully that wasn't supposed to be my first action step, bc we are outside of my abilities right now

Customer:

i usually don't know the correct terminology

***** *****nigan :

That being said, if your computers can get onto the internet, then things are probably ok

Customer:

and they can

***** *****nigan :

Ok... so on the printer, make sure it has the same default gateway as the computer

***** *****nigan :

should be the router ip

***** *****nigan :

and the same dns

Customer:

gateway and default gateway are the same thing?

***** *****nigan :

yes

Customer:

i cant find my mac's gateway yet

Customer:

am i able to paste screenshots in here?

***** *****nigan :

It will be the router ip.

***** *****nigan :

192.168.0.1

Customer:

ok well the printer was wrong

Customer:

so that might be a good first step for us

Customer:

let's see.

Customer:

it was set to its own IP in the gateway

Customer:

now i have a new error

***** *****nigan :

That would prevent it for sure

Customer:

"net communication error"

***** *****nigan :

And the default gateway is the router IP?

Customer:

yes

***** *****nigan :

And the DNS?

Customer:

still set to those open dns servers

***** *****nigan :

ok

***** *****nigan :

You might have to restart the printer.

Customer:

i did

Customer:

ill do it again though

***** *****nigan :

You can try changing the port to 587 and then 465 to see if either of those work.

Customer:

ok

***** *****nigan :

Under the SMTP settings, what does it say for "authentication method"?

Customer:

smtp authen.

***** *****nigan :

And your username is ***** ***** email address?

Customer:

yes. and both of those ports said "connected to server" and then went to the "net communication error" message

Customer:

before, with port 25, it didn't say "connected to server"

***** *****nigan :

try port 25 without authentication

Customer:

just "anonymous"?

***** *****nigan :

On the printer, for the DNS settings, is there anything under domain name?

***** *****nigan :

yes

***** *****nigan :

anonymous

***** *****nigan :

just want to see if it connects.

Customer:

same error

Customer:

no "connected to server"

Customer:

port 25 and the other ports behave differently, fwiw

***** *****nigan :

Port 25 is normally without authentication... but it's also blocked by most ISPs

***** *****nigan :

Nor usually blocked to their own server.

Customer:

dns method is set to manual

Customer:

that seems wrong

***** *****nigan :

manual is correct.

Customer:

ok

***** *****nigan :

since your IP is static

Customer:

oh yeah, we left it...

Customer:

yes

Customer:

there is nothing under domain name

Customer:

on the DNS servers

***** *****nigan :

ok good

***** *****nigan :

Are you able to access your knology email account normally?

Customer:

Yes, I did sign on to check.

***** *****nigan :

ok

Customer:

well, at least i feel better about having to sign up for help on this

***** *****nigan :

Have you already tried using gmail?

Customer:

the printer doesn't support SSL authentication, which I believe gmail uses.

***** *****nigan :

Yes, tls or ssl

***** *****nigan :

let me check something

***** *****nigan :

Do you know if you have the most recent firmware updates on the printer?

***** *****nigan :

from 2010?

Customer:

i can chekc

Customer:

i think i do

***** *****nigan :

I have the link to them.

Customer:

i have v. 1.26

***** *****nigan :

That is the latest

Customer:

ugh

***** *****nigan :

Where is it showing you the error message? on the network screen or the SMTP screen?

Customer:

just on the printer i think

***** *****nigan :

Have you tried doing a scan to email?

***** *****nigan :

I mean, since the settings were changed?

Customer:

i have

Customer:

just tried again

Customer:

same error

***** *****nigan :

ok

***** *****nigan :

How was it set up before you moved? with your old provider?

Customer:

it was...

Customer:

let me look at it to try and remember

Customer:

ill never remember the numbers

Customer:

i had some kind of ip address in the smtp field

Customer:

that was the big difference

Customer:

other than that

Customer:

port 25

Customer:

(which they didn't allow, but this ip address in the smtp field allowed it, i guess)

Customer:

my email address from that isp

Customer:

i want to say we had a dns typed in too

Customer:

but that might be wrong

***** *****nigan :

DNS is currently typed in, correct?

Customer:

no

Customer:

its all blank on that screen

Customer:

what do you want in there?

Customer:

its set to manual and is blank

***** *****nigan :

That has to be the same as the DNS server you have elsewhere.

Customer:

my router currently lists the openDNS servers

***** *****nigan :

Yes... put that in there.

Customer:

my mac has them too

***** *****nigan :

The same settings have to be in the printer

Customer:

ok

Customer:

everytime i change it and save, it goes blank

Customer:

including when it asks me to reboot

Customer:

is there a setting that would make it not hold a dns?

***** *****nigan :

Only if it is set for auto

Customer:

it's set to manual and has nothing

Customer:

dhcp: disable

***** *****nigan :

DNS Method

Customer:

manual

Customer:

im sorry

Customer:

this sucks

***** *****nigan :

You have to enter the admin password ***** it to save

***** *****nigan :

Did you do that?

Customer:

same thing, it goes blank

Customer:

as soon as i hit ok

Customer:

if i click "auto" and then "manual" again, the numbers appear

Customer:

and then i click ok

Customer:

and they disappear when the page saves

***** *****nigan :

What about if you refresh the page

***** *****nigan :

or on the network status tab?

Customer:

refreshing the page did nothing

Customer:

if i type in the wrong password ***** making the changes, it lets me know

Customer:

so i know the password ***** changing/saving is accurate

Customer:

i dont know what you want me to do on network status tab

***** *****nigan :

on the network status tab, does it show you the DNS?

Customer:

thought i lost you for a minute

Customer:

no it doesnt

Customer:

hey it's holding the dns now

Customer:

out of curiosity...do i HAVE to have something in the DNS?

Customer:

that might be a totally dumb question

Customer:

but as im trying different scenarios, im wondering if i should even bother trying that

Customer:

if you think i need to get some info from my isp

Customer:

i will try again

Customer:

the tech dept may be closed now

Customer:

but if we can figure out what i should ask them, or what that IP address in the SMTP field was from my last ISP, it may give me something to ask them for

Customer:

and possibly resolve this issue

Customer:

feel free to email me at***@******.*** if you want to resume this issue with me.

Customer:

im going to close this up now, bc i can't tell if you're still around anymore

Customer:

i will be glad to reengage tomorrow, or even later tonight.

Customer:

thanks for your help so far.

***** *****nigan :

Ok. Let me know when you want to continue.

Customer:

im back

Customer:

oh i guess it doesnt display my email, huh?

***** *****nigan :

I think you get a transcript of the chat when you accept.

Customer:

do you want to try and pick up later, or suggest something for me to discuss with my ISP?

***** *****nigan :

You could ask your ISP to make sure port 25 is not blocked.

***** *****nigan :

As for the disappearing DNS, that's a little strange.

Customer:

what do you think about that IP address that my former ISP had me type in to the SMTP Server

***** *****nigan :

And without that setting, it won't work.

Customer:

oh the DNS doesnt disappear anymore

Customer:

i mentioned that earlier

***** *****nigan :

Oh?

Customer:

you must have missed it

***** *****nigan :

I did

Customer:

sorry

Customer:

yeah, that's in there

***** *****nigan :

What did your ISP give you an address for?

Customer:

my former ISP, to solve this issue before, gave me an IP address to put in that SMTP field

Customer:

instead of smtp.epb.net

Customer:

and that resolved it

Customer:

i looked up knology's DNS server, or something.

Customer:

i didnt know what it was, reall

***** *****nigan :

I'm confused.

Customer:

http://just-dnslookup.com/index.php?vh=knology.net&c=&s=dns+lookup%21

Customer:

and tried that in the smtp field

Customer:

but no dice

***** *****nigan :

That would work if DNS wasn't working

***** *****nigan :

There are a lot of variable.s

Customer:

sorry...i'm talking about my previous ISP, back when this thing used to work

***** *****nigan :

I'm surprised your ISP can't give you a definate answer.

Customer:

me too

***** *****nigan :

But that was with a different server.

Customer:

right

***** *****nigan :

The settings that SHOULD work with your current isp.

***** *****nigan :

smtp.knology.net

***** *****nigan :

port 25

***** *****nigan :

SMTP Auth

Customer:

username

***** *****nigan :

Full email address and password

Customer:

pass

Customer:

yes

***** *****nigan :

username has to include @

Customer:

yes

Customer:

it does

Customer:

i promise

***** *****nigan :

have you tried without?

Customer:

no

***** *****nigan :

I'm going by the settings that they have published... not guarantee they are correct.

Customer:

im restarting my printer

Customer:

but, back to what i was saying

Customer:

if i could figure out what it was that my FORMER isp was proving there

Customer:

not the numbers themselves...

***** *****nigan :

I told you.

Customer:

but what that thing was

***** *****nigan :

That means DNS wasn't working on the printer.

Customer:

maybe i could ask knology for their equivalent

***** *****nigan :

to get around that, the IP address.

Customer:

yes

***** *****nigan :

I can give it to you.

***** *****nigan :

I thought you said you tried that.

Customer:

this is an IP address that will go in the smtp field?

Customer:

email address WITHOUT @knology.net didnt work, btw

***** *****nigan :

24.214.63.107

***** *****nigan :

Yes

Customer:

??? you mentioned this IP address earlier?

Customer:

what should DNS be set to if i'm using that IP in the SMTP field?

***** *****nigan :

DNS won't matter

***** *****nigan :

I gave you the IP for the SMTP server

Customer:

well this chat window keeps dropping important info

***** *****nigan :

OK

***** *****nigan :

Weird... never happened to me before.

***** *****nigan :

24.214.63.107

Customer:

i tried that and it didn't work...

***** *****nigan :

I only gave it to you because you asked for it.

Customer:

i might drop out again for a sec

***** *****nigan :

Either your ISP is blocking port 25 (which they don't indicate that they do), or there is something wrong with your new email account.

***** *****nigan :

double and triple check the spelling of the server name.

***** *****nigan :

And if you have your DNS settings in there, it should be ok.

***** *****nigan :

That's how I would leave it if you end up calling the ISP... because you have it correct.

Customer:

ok

***** *****nigan :

And the gateway is also set, correct?

***** *****nigan :

to 192.168.0.1?

***** *****nigan :

Just double-checking.

Customer:

yes

***** *****nigan :

One sec

***** *****nigan :

one more thing we can check

Customer:

i have worked IT before...i know how frustrating it is to not be able to tell if what they are saying is the truth

Customer:

so, no problem on the triple-checks

***** *****nigan :

You seem pretty savvy... it's not that I don't believe you, but we've changed up a ton of things.

***** *****nigan :

I stopped not believing you about an hour ago

Customer:

hahaha

***** *****nigan :

Open up the "Terminal" application found in the Utilities folder under Applications.

***** *****nigan :

We are going to see if they are blocking port 25

Customer:

ok

***** *****nigan :

Then type in the following:

***** *****nigan :

telnet smtp.knology.net 25

***** *****nigan :

just like that with a space before 25

Customer:

Trying 24.214.63.107...Connected to smtp.knology.net.Escape character is '^]'.220 smtp.knology.net ESMTP

***** *****nigan :

hmmm

Customer:

that means it is not blocked, i take it

***** *****nigan :

try typing in helo whatever.net

Customer:

literally, that?

***** *****nigan :

yes.... or knology.net

***** *****nigan :

we are going to try both.

***** *****nigan :

knology.net and something other than knology.net

Customer:

helo whatever.net
250 smtp4.knology.net
hello
502 5.5.2 Error: command not recognized
google.com
502 5.5.2 Error: command not recognized

Customer:

knology.net
502 5.5.2 Error: command not recognized

***** *****nigan :

rcpt from***@******.***

***** *****nigan :

Hold on a sec.

***** *****nigan :

When you did the telnet and connected

***** *****nigan :

then type in

Customer:

uh huh...

***** *****nigan :

helo knology.net

***** *****nigan :

and enter

***** *****nigan :

It should say hello

***** *****nigan :

you're pretending you are another email server.

***** *****nigan :

Fun, yes?

Customer:

hahaha

Customer:

tons.

***** *****nigan :

We are using SMTP directly... this is the same thing your printer does... we're just doing this to see it's responses.

***** *****nigan :

so you telnet and connect on port 25.

***** *****nigan :

Then after you type helo knology.net

***** *****nigan :

does it say hello?

***** *****nigan :

It might say ehlo

Customer:

Macintosh:~ dhthaggard$ telnet smtp.knology.net 25
Trying 24.214.63.107...
Connected to smtp.knology.net.
Escape character is '^]'.220 smtp.knology.net ESMTP
helo knology.net
250 smtp4.knology.net

***** *****nigan :

ok...good so far

***** *****nigan :

now type

***** *****nigan :

mail from:and then your email address

***** *****nigan :

and enter

Customer:

mail from***@******.*** 2.1.0 Ok

***** *****nigan :

ok excellent

***** *****nigan :

now type rcpt to:and then another one of your emails

Customer:

rcpt to***@******.***
554 5.7.1 <*****@******.***>: Sender address rejected: Use gmail.com to send email

***** *****nigan :

seriously?

Customer:

you're right, this is fun

***** *****nigan :

did you use your knology.net address for mail from:?

***** *****nigan :

you have to use that.

***** *****nigan :

If you did and it said to use gmail, that's pretty lame

Customer:

mail from***@******.*** 5.5.1
Error: nested MAIL command

***** *****nigan :

The first thing we just learned here by mistake is that the SENDER address DOES have to be your knology.net account.

***** *****nigan :

oh... you have to quit

***** *****nigan :

and then go back in

Customer:

oh ok

***** *****nigan :

Since you are supposed to be a server, it doesn't give you second chances.

***** *****nigan :

so once you are connected, helo knology.net

***** *****nigan :

which means you are a server in the knology.net domain.

Customer:

mail from***@******.***
250 2.1.0 Ok

***** *****nigan :

and that is your knology.net email?

Customer:

yes

***** *****nigan :

then rcpt to:your gmail address

Customer:

helo knology.net250 smtp4.knology.net

***** *****nigan :

now I forget the next command.

***** *****nigan :

one sec

Customer:

rcpt to***@******.*** 5.5.1
Error: need MAIL command

***** *****nigan :

rcpt to: ***** *****

***** *****nigan :

if it reset, just start at mail from: knology

***** *****nigan :

then rcpt to:

***** *****nigan :

then data

***** *****nigan :

after data you should be able to type the email body

***** *****nigan :

Then .

***** *****nigan :

period and enter to send

Customer:

done

Customer:

ok

Customer:

never had to type data

***** *****nigan :

did it say it was sent?

***** *****nigan :

If so, it should be in your gmail account.

Customer:

Macintosh:~ dhthaggard$ mail from***@******.***
Subject: Test
Lalalalalala
blah blah
.
EOT

***** *****nigan :

oh

***** *****nigan :

ok

Customer:

subject came up on it's own

Customer:

i dont see them email in my gmail acct

Customer:

fwiw

***** *****nigan :

It might take a few.

***** *****nigan :

But in any case, we verified that port 25 is open.

***** *****nigan :

And that it is allowing you to send SMTP to the server.

***** *****nigan :

The only other thing I can think of is putting something in for the domain under your dns.

***** *****nigan :

on the printer.

Customer:

i can try that

***** *****nigan :

And the email has to be from your knology account

Customer:

just tell me what to do

***** *****nigan :

no reference to your email.

***** *****nigan :

I mean your gmail

Customer:

sorry, i dont understand what you mean there

***** *****nigan :

So under the sMTP settings.

Customer:

im probably not reading it right

***** *****nigan :

Where it says admin email

***** *****nigan :

type in your knology email

***** *****nigan :

nothing that the printer does can say gmail.com

Customer:

ok

***** *****nigan :

It has to be sending as your knology.com identity.

***** *****nigan :

So if you have a return email address or sender address defined anywhere, it has to be knology.

Customer:

oh

Customer:

yeah

***** *****nigan :

otherwise it will give you that message to use gmail

Customer:

something in here is definitely sending it as my gmail

Customer:

bc when i send these scans (in the past, at least), they come up as from my gmail address

***** *****nigan :

So even if everything else is correct, but it starts off with the sender email address being gmail.com.

***** *****nigan :

That was with a different ISP

***** *****nigan :

We're talking about knology specifically

Customer:

right

***** *****nigan :

I am going to be offline for a while.

***** *****nigan :

I have to take a break and eat, etc

Customer:

haha

Customer:

no kidding

***** *****nigan :

So if you find any reference to gmail in there, change it to knology.

***** *****nigan :

Also, set the Admin email on the SMPT settings to your knology address

Customer:

i am now...what i was saying before is that it always arrives in my email as being FROM my gmail

Customer:

there's a place to edit the "send from" email

Customer:

im changing that now

***** *****nigan :

ok

Customer:

this is a sincerely ***** *****

Customer:

the best i have felt so far

***** *****nigan :

I think it is the admin email.

Customer:

michael...

Customer:

i have some good news for you...

***** *****nigan :

Yes?

Customer:

i hope you're sitting down

Customer:

i just SCANNED A DOCUMENT

Customer:

and it made it to my gmail

***** *****nigan :

That's pretty fantastic.

Customer:

yes it is

Customer:

so

Customer:

for your future reference

***** *****nigan :

If I have been helpful, please click accept and leave a huge bonus.

Customer:

it wasn't the admin email

Customer:

i certainly will

***** *****nigan :

What was it?

Customer:

it was the "sent from" email, which probably differs from printer to printer

Customer:

but you have the ability in these scan-to-email printers

Customer:

to set the email it will appear to have been sent from

***** *****nigan :

That's what we were looking for.

Customer:

so once you figured out that gmail and knology werent working together

Customer:

that's where it led

***** *****nigan :

That was a little tricky... because the requirement for a 'sent from" address is uncommon.

Customer:

what kind of cut do you get on the amt i have to pay to this website?

Customer:

right

Customer:

and do i really have a place to leave a bonus?

***** *****nigan :

I can't discuss the specifics.

***** *****nigan :

You can.. when you accept, it will say add bonus

***** *****nigan :

and you can click on that.

Customer:

oh ok

Customer:

sorry to ask then...just wanted to make sure you get something worthwhile

***** *****nigan :

I actually appreciate it.

***** *****nigan :

Bonus is mostly mine.

Customer:

anyways, thanks for time and effort

***** *****nigan :

You're welcome

***** *****nigan :

thank you!

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
11,888 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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