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Brandon M.
Brandon M., System Administrator
Category: Printers
Satisfied Customers: 6977
Experience:  Currently an IT Manager for law firm for 5+ years.
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HP Photosmart C6100 series printer keeps saying it is offline.

Resolved Question:

HP Photosmart C6100 series printer keeps saying it is offline. How do I fix this problem. I have Windows 7 OS.
Submitted: 5 years ago.
Category: Printers
Expert:  Brandon M. replied 5 years ago.
Hello and thank you for contacting JustAnswer, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

We have remote control that would allow me to take a look at your setup and fix it remotely. Would you like to try this?

Customer: replied 5 years ago.
Can't do that. Don't know you well enough to do that. Just give me some probable causes.
Expert:  Brandon M. replied 5 years ago.
That is fine.

The most common cause is the printer's IP address has changed. This could be from a power outage or reset of the router. To fix this, you can re-add the printer to the system. To do this:

1. Go to Start and choose Devices and Printers.
2. Locate the printer and remove it (right-click and choose Remove Device)
3. Click "Add a printer" at the top of the window.
4. It should locate the printer. Choose it and follow the remaining steps to configure the printer.
5. Be sure to choose to print a test page to make sure it works.

Let me know how this goes.

Brandon M. and 2 other Printers Specialists are ready to help you