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My ScanMaker 9800XL is giving me an error message of scan failure…

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My ScanMaker 9800XL is giving...
My ScanMaker 9800XL is giving me an error message of scan failure when I attempt to pre scan. What is wrong?
Submitted: 6 years ago.Category: Printers
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Answered in 3 minutes by:
4/16/2012
Technician: Dustin, Printer Repair Specialist replied 6 years ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to JustAnswer.com

My name is Dustin, and I am one of the experts who will be assisting you today!

What type of computer are you trying to scan to?

A mac, a windows xp, vista, or windows 7 computer?
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Customer reply replied 6 years ago
I"m not quite sure. I think I'd better speak with my IT person. Thanks anyway.
Janet
Technician: Dustin, Printer Repair Specialist replied 6 years ago
If your not sure, I can help you find out..

An apple, mac computer when it starts up, says its a macintosh, and it has an apple menu, and apple logos.

A windows computer, when it starts.. Says that its a windows computer when it first starts, and has a windows logo ( which usually also tells us if its a XP, Vista, Or Windows 7 computer)

There are also menus we can look through that will tell us.. If you would like to continue, let me know and I can help you find the information needed to resolve the scan failure your having..

Thanks!

D.Sandlin
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