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Paper was stuck. I took it all out. Printer will not except…

Customer Question
Paper was stuck. I took...
Paper was stuck. I took it all out. Printer will not except paper,says " out of paper" I press the green button and all it does is runs but never takes the paper.
Submitted: 6 years ago.Category: Printers
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Answered in 3 minutes by:
4/11/2012
Technician: Sowrav D., Engineer replied 6 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name is***** will try to help you..

At present, do you see "Out off paper" or "carriage jam" ?
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Customer reply replied 6 years ago
ACCEPT
Technician: Sowrav D., Engineer replied 6 years ago
Sorry, I cannot understand your reply. I asked you, at present, do you see "Out off paper" or "carriage jam" ?
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Customer reply replied 6 years ago
carriage jam
Customer reply replied 6 years ago
carriage jam clear carriage jam. press ok.
I will not press OK untill you say so.
Technician: Sowrav D., Engineer replied 6 years ago
There is no need to press ok, please turn off the printer, then turn it on and let me know, if the cartridges are moving, back and forth or not?
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Customer reply replied 6 years ago
turned off the printer and there is no change.
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