Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Canon Pixma MP495 and having trouble scanning. When

Customer Question
I have a Canon Pixma...
I have a Canon Pixma MP495 and having trouble scanning.
When it strarts to scan, it goes through the scanning process and then it sticks and says "please wait a few minutes". I never goes beyond that and the only way I can get out of it is to shut down the computer. I have tried 5 times and it always does that. Once I went to the store and back and it was still "waiting"
Submitted: 5 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 10 minutes by:
3/27/2012
Technician: Dustin, Printer Repair Specialist replied 5 years ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,572
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name is XXXXX XXXXX I am one of the experts who will be assisting you today!

Question, when you scan are you initiatiing the scan from the computer.. Or from the control panel on the Canon?
Ask Your Own Printers Question
Customer reply replied 5 years ago
I am scanning from the computer.
Technician: Dustin, Printer Repair Specialist replied 5 years ago
Thank you

The computer your trying to scan from.. Is it a mac, a widnows xp, vista, or windows 7 computer?
Ask Your Own Printers Question
Customer reply replied 5 years ago
Windows 7
Technician: Dustin, Printer Repair Specialist replied 5 years ago
one last question.


do you have 32 bit or 64 bit windows 7 ?>

if your not sure.

click start, right click on computer, left click properties..

Then.. where it says system type it will say 32 or 64
Ask Your Own Printers Question
Customer reply replied 5 years ago
64 bit I have had this computer for a year and it hasn't had this problem.
Technician: Dustin, Printer Repair Specialist replied 5 years ago
Thank you.

Lets try to reload your scanner software, and hopefully that will solve the issue.

please go to the link below.

http://usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_printers/pixma_mp495#DriversAndSoftware


at the bottm of the page where it says select operating system, click it and choose windows.

then to the right, click the select os version and change it to windows 7 x64

then, click drivers underneath on the list that pops up..

select this driver

MP495 series MP Driver Ver. 1.02 (Windows 7/7 x64/Vista/Vista64/XP/XP x64)

download it, once downloaded, make sure to run the file to install it.

Then next, lets download the newest navigator software for the machine

On the same page where we choose the driver.. instead click on software underneath drivers..

then dwnload this file

MP Navigator EX Ver. 4.02 (Windows 7/7 x64/Vista/Vista64/XP/XP x64)

once downloaded make sure to install the software... once its finished installing both softwares,

restart the computer.

then go to start, all programs, and find the canon navigator software we just installed, and ru n it.

Use it to scan.. Can you scan now?

If this solution helped, Please click the green accept button to show I have assisted you. Also, please rate the solution...

If you still need assistance, You can reply to this message at any time.
If my answer helped, please make sure to If the solution worked, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin


Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,572
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Printers Specialists are ready to help you
Ask your own question now
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,572
13,572 Satisfied Customers
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I keep getting the b304 error message on my Canon maxify
Second opinion] Hi there, I keep getting the b304 error message on my Canon maxify MB2360 printer … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
Forgot password for laptop, all i have is model: 15-1004wm,
no was left by grandson who moved and does not want it anymore into i-phones instead. smh … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have an Epson XP-420 printer approx. 12 months old that
I have an Epson XP-420 printer approx. 12 months old that does not print. I have been thru the checks, installed a new black cartridge, It sounds like its printing but the paper comes our unprinted. I… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
I have a MX920 model and i have an error 1403 that i can't
i have a MX920 model and i have an error 1403 that i can't resolve. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I am trying to install a black cartridge into the HP
I am trying to install a black cartridge into the HP Photosmart 7520 and it's telling me it is either improperly installed, etc. The ink cartridge is hp 564 XL … read more
Harry
Harry
536 satisfied customers
Have a canon pro9000 had to reinstall windows 10 on my
have a canon pro9000 had to reinstall windows 10 on my computer and now cannon recognize printer. I cannot find the original install disc as have had it several years and still works well. Do not want… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
When I try to print from the computer the output is so tiny
When I try to print from the computer the output is so tiny you can't read it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
Ive just purchased a Pixma TS9000 and followed instructions
Ive just purchased a Pixma TS9000 and followed instructions but when initially switching on printer the support cde 1851 comes up and I cant clear it as I have inserted paper tray for A4 and it doesn'… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
197 satisfied customers
I am trying to download the bonus Print Creativity Suite
Hi, I am trying to download the bonus Print Creativity Suite that was in the box with my new HP Evny Photo printer but I don't have the activation code. It is not in the set up booklet or on the flyer… read more
Harry
Harry
536 satisfied customers
I purchased a new printer, Epson, to use with a HP XP 2000
I purchased a new printer, Epson, to use with a HP XP 2000 computer. I need to update to a more modern widows I guess, I was planning to download the 7 to the above XP but I understand I need the Serv… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I have a Brother intellifax 2820 and it has worked great for
Hi, I have a Brother intellifax 2820 and it has worked great for some time now. But it is now printing some words larger than others … read more
Harry
Harry
536 satisfied customers
How do I reconnect my printer to my computer? Brother MFC
Only since fiber optic was installed in my house this afternoon. Can't print. Says the printer needs to be reconnected to my computer. (Printer offline) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
HP Officejet Pro8600Plus. Displaying" problem with printer
HP Officejet Pro8600Plus. Displaying " problem with printer or ink system". I have turned off then on again. Have replaced all ink cartridges - still not working … read more
Harry
Harry
536 satisfied customers
Iam needing to add my canon ts6120 to this lap top? Dell. I
Iam needing to add my canon ts6120 to this lap top ? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Printer will not feed paper and indicates Cassette 2 is out
Printer will not feed paper and indicates Cassette 2 is out of paper, but Cassette 2 has plenty of paper. This problem began a few days ago with intermittent issue; now printer won't feed paper at all… read more
Harry
Harry
536 satisfied customers
I have replaced my toner cartridge and printed 600 pages
I have replaced my toner cartridge and printed 600 pages with now stopped "toner empty" can I override? … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
10 satisfied customers
I just installed a new cartridge in my Canon Image Class
I just installed a new cartridge in my Canon Image Class Laser printer. It appears to be in there correctly, but nothing will print. … read more
Harry
Harry
536 satisfied customers
I have pap er jam. It pulled in t w or three sheet of paper?
I have pap er jam. It pulled in t w or three sheet of paper? I took out the ink car tridge and pulled the paper like it said and it tore off, can not get hold of it.so what do I do now? … read more
Harry
Harry
536 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x