Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Weve tried 2 new ink cartridges but Kodak Printer isnt printing

Customer Question
We've tried 2 new ink...
We've tried 2 new ink cartridges but Kodak Printer isn't printing any color? E425021 is the service number.
Submitted: 5 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/13/2012
Technician: John, Computer Science Engineer replied 5 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Printers, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.

Part 1 of 3:
Probably the printhead is defective. However, please follow the steps below:

1- Remove ALL the ink cartridges from the printer

2- Check that there is no residual tape on the cartridges.

3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself (you may want to use gloves here)

NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.

4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.

5- Then turn off the machine and unplug it for 60 seconds

6- Insert the cartridges and check to see if the issue persists.

Part 2 of 3:
If it doesn't work, please make sure you are using genuine and good (not old, expired, dried, etc) KODAK GENUINE Cartridges.

Part 3 of 3:
If no luck with good and genuine KODAK cartridges, then unfortunately the printhead is defective. (The printhead is the part of the printer that puts ink from the cartridges onto the page) Unfortunately this can sometimes cost more to replace than the machine itself.

If the printer is out of warranty, you may prefer a new printer for a similar/better price than a repair. Amazon has very good prices usually with free shipping and no tax. Click here for more info ---> http://tinyurl.com/AmazonPrinterDeals

Please note I do NOT work for KODAK so please do NOT leave me a negative feedback if you are not satisfied with them. Thank you

If you are satisfied with my job, please click the green Accept button below

Thank you very much!

John C.
Computer Science Engineer
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
John and 87 other Printers Specialists are ready to help you
Ask your own question now
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
14,634 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

14,634 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My PIXMA iX6860 gives me a strange error which flashes the
My PIXMA iX6860 gives me a strange error which flashes the orange light on the front continuously and shows a message that says something like "unplug the printer and take it to a service centre". The… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I used disc to install canon PIXMA TS5000 injet printer. It
Hello, I used disc to install canon PIXMA TS5000 injet printer. It isnot working … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
Canon mg7160 has the following message - a printer is not
Canon mg7160 has the following message - a printer is not connected, cannot be detected. I am told that I may need an updated driver - where can I download this? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
My HP computer (spectre) has this message warnign about the
my HP computer (spectre) has this message warnign about the cooling fan www.hp.com/go/techcenter/startup … read more
Moses C
Moses C
Bsc
335 satisfied customers
My canon mg6220 stopped responding to the computer, have
My canon mg6220 stopped responding to the computer, have tried checking that the drivers are up to date..and have used the troubleshooter to no avail … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
567 satisfied customers
I have a MFC_J825DW printer that had a paper jam while
I have a MFC_J825DW printer that had a paper jam while trying to print several pages in one setting. I followed the instructions shown on the printer and did that about six times. Each try was unsucce… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I contacted you awhile ago because my Google keeps giving a
I contacted you awhile ago because my Google keeps giving a message that "Chrome is not responding". You had me reset my password ***** answering the question and you gave me a temporary password ****… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
I am trying to Bluetooth my printer I have lost the
I am trying to Bluetooth my printer I have lost the instuctions … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I have scanned a doc but don't know how to transfer to an
I have scanned a doc but don't know how to transfer to an email on my mac … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I have install new ink cartridges, but it is printing very
I have install new ink cartridges, but it is printing very light … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
It's not printing black. EPSON XP-410. For a time. I just
for a long time. I just stopped using it because I was frustrated that I couldn't get it to print and didn't know how to get help … read more
Harry
Harry
514 satisfied customers
My mac pro doesn't speak to my wireless Canon 3500
My mac pro doesn't speak to my wireless Canon 3500 printer??? … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I purchased an HP 92 ink cartridge in Nov. 2017, and did
I purchased an HP 92 ink cartridge in Nov. 2017, and did very little printing, … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Two sheets slip through then one sheet will print fine.
Two sheets slip through then one sheet will print fine … read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
I keep getting a message Function address 0x1d9a9d98 cause a
I keep getting a message Function address 0x1d9a9d98 cause a protection fault (exception code 0xe06d7363. Why? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It is offline. Was wirelessly but not working so for now
I don't know Has been fine printer last week but not remotely … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have to install a new ink cartridge in a 6970 machine.
i have to install a new ink cartridge in a 6970 machine. where is the cartridge located??? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Trouble with double printing with my canon MG3100. MAC OS
about a week and I have cleaned the heads, replace the cartridges. It followed a hugh paper jam … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x