Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My lexmark platinum pro 905 all-in-one wont print colors.

Customer Question
My lexmark platinum pro 905...
My lexmark platinum pro 905 all-in-one won't print colors. I've turned it off and on, replaced ink cartridges and deep-cleaned the print heads via the printer menu. I've cleaned the print heads myself with a cloth. Nothing works. What other suggestions do you have?
Submitted: 6 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 37 minutes by:
3/12/2012
Technician: JACUSTOMER-q8jbuboz-,
 replied 6 years ago
JACUSTOMER-q8jbuboz-
Category: Printers
Satisfied Customers: 16
Verified

JBradford :

Two questions. 1.) Can you print a test page from the printer panel itself? And if so, does it print color on the test page?

Customer :

yes I can, and no, there are no colors

JBradford :

Is this a new printer? Has it ever printed in color? Or are these replacement cartridges and just stopped working with these particular ones?

Customer :

The printer is about 6 months old. Yes it printed colors up to a few days ago. The cartridges are original Lexmark cartridges, never used other ones.

JBradford :

One thing I know Lexmark recommends, and will ask you to do should you need to contact their technical support, is to make sure the printer's firmware is up-to-date. Visit this link to dowload the latest firmware for your model. http://bit.ly/p905fw

Customer :

thank you, but I already updated the firmware and it did not solve the problem

JBradford :

Ok, if the firmware is current and it won't even print color from the front panel on the printer, I would be inclined to say it's more than likely a hardware problem. I'm going to go ahead an opt out of this question so someone else can jump in and hopefully give you some advice. Sorry I wasn't able to assist you. Good luck.

Ask Your Own Printers Question
Technician: Lindie-mod,
 replied 6 years ago
Lindie-mod
Category: Printers
Satisfied Customers: 5
Verified

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Ask Your Own Printers Question
Customer reply replied 6 years ago
Yes, I'm still looking for someone who can help me solve this problem
Technician: John, Computer Science Engineer replied 6 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,636
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Printers, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.

Part 1 of 3:
Probably the printhead is defective. However, please follow the steps below:

1- Remove ALL the ink cartridges from the printer

2- Check that there is no residual tape on the cartridges.

3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself (you may want to use gloves here)

NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.

4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.

5- Then turn off the machine and unplug it for 60 seconds

6- Insert the cartridges and check to see if the issue persists.

Part 2 of 3:
If it doesn't work, please make sure you are using genuine and good (not old, expired, dried, etc) LEXMARK GENUINE Cartridges.

Part 3 of 3:
If no luck with good and genuine LEXMARK cartridges, then unfortunately the printhead is defective. (The printhead is the part of the printer that puts ink from the cartridges onto the page) Unfortunately this can sometimes cost more to replace than the machine itself.

If the printer is out of warranty, you may prefer a new printer for a similar/better price than a repair. Amazon has very good prices usually with free shipping and no tax. Click here for more info ---> http://tinyurl.com/AmazonPrinterDeals

Please note I do NOT work for LEXMARK so please do NOT leave me a negative feedback if you are not satisfied with them. Thank you

If you are satisfied with my job, please click the green Accept button below

Thank you very much!

John C.
Computer Science Engineer
Ask Your Own Printers Question
Was this answer helpful?
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,636
14,636 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

14,636 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
It's not connecting to the internet. Wireless with an apple
It's not connecting to the internet JA: How are you connecting to your printer: wirelessly or by USB? Customer: Wireless with an apple computer JA: When did you last update the printer driver software… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I cannot connect wirelessly i moved and domt have the cd.
i cannot connect wirelessly i moved and domt have the cd … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The ink absorber is nearly full. The model number is MG4200
The ink absorber is nearly full. The model number is ***** series … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I having problem with the INK cartridges for my Pixmar Mx
I having problem with the INK cartridges for my Pixmar Mx 726 I bought Cli 671 instead of 651 the printer seems to accepted those cartridges but won't recognise the separate PGBK which is the correct … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
In the middle of printing envelopes it ran out so i refilled
in the middle of printing envelopes it ran out so i refilled it and it continued to say there was no paper. cancelled the job started over and then it says driver is unavailable. i have completely uni… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,343 satisfied customers
I keep getting paper size error message, I have set up for
I keep getting paper size error message, I have set up for plain paper and there is plain A4 paper in the cartridge. I keep reloading and adjusting but no change to message. … read more
Harry
Harry
1,694 satisfied customers
How do i print envelope on brother printer. Wireless. Never
never im am lookig for program in brothers utilities … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I can not connect to wifi. Wirelessly. I just bought it. I
yes I can not work out how to print even with a usb… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
I'm getting an error message that says problem with
I'm getting an error message that says problem with printhead. I can't get it to print from my laptop or simply to make copies … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Canon Mp270 is not printing. Paper goes through and it
My Canon Mp270 is not printing. Paper goes through and it acts like it is printing but comes out blank. I changed cartridges and get the same result. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
88 satisfied customers
It is giving an error message. Thats accurate by restarting
thats accurate by restarting you mean pressing the power on/off button? … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
88 satisfied customers
My hp Officejet pro 8600 n911g series cant receive faxes
My hp Officejet pro 8600 n911g series cant receive faxes only sent them … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a HP8610 officejet pro & now can't print It says
I have a HP8610 officejet pro & now can't print It says "printhead appears to be missing, not detected or incorrectly installed" What does this mean? I'm not very savvy & lost with an important docume… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a UI system failure #55-3111 showing on the screen.It
I have a UI system failure #55-3111 showing on the screen.It suggests to turn off and back on ,which I have done with no success.Any suggestions? … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
A printer error has occurred. It said power off then back on
a printer error has occurred. It said power off then back on and the same message. This happened after a paper jam and so I'm thinking I might have caused it. I'm not sure how and to what extent to op… read more
Harry
Harry
1,694 satisfied customers
Ox80070002. CanonMG3600. Two days. Today from Optus. Nothing
Ox80070002 JA: What's the brand and model of your printer? Customer: CanonMG3600 JA: How long has this been going on with your printer? Customer: two days JA: When did you last update the Operating Sy… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,083 satisfied customers
I hope you can help me I have a photosmart 6510 but i have
i hope you can help me I have a photosmart 6510 but i have non hp black ink , but the printer wont print using the black can you assist with some advise please Treavor … read more
Harry
Harry
1,694 satisfied customers
CANNOT PRINT FROM MY DELL LAPTOP. IT DID PRINT FROM MY
CANNOT PRINT FROM MY DELL LAPTOP. IT DID PRINT FROM MY IPHONE. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x