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I cannot install my canon scanner (canoscan N650U) on my new…

Customer Question
I cannot install my canon...
I cannot install my canon scanner (canoscan N650U) on my new computer. I get an error message stating that the version of windows on the computer will not support the installation software for the scanner. Can you help me get software for the scanner that will be supported by Windows 7?
Submitted: 6 years ago.Category: Printers
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Answered in 28 minutes by:
3/5/2012
Technician: Mary, Digital Printing Specialist replied 6 years ago
Mary
Mary, Digital Printing Specialist
Category: Printers
Satisfied Customers: 667
Experience: 25+ years experience supporting color and b/w digital printing equipment
Verified
Unfortunately, Canon has not and probably will not ever release drivers that make your scanner compatible with Windows 7.

However, there are a few things that have worked for various people which have gotten the scanner working (may or may not work depending on your exact version of Windows 7).

There is also an inexpensive third-party software solution that is fully compatible with Windows 7 and supports your scanner.

One method is free and might work. The other is cheap and definitely will.

I'm happy to advise you either way, just let me know what you'd like to do.

Mary
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Customer reply replied 6 years ago
send me th info on both the software solutions
Technician: Mary, Digital Printing Specialist replied 6 years ago
No problem at all.

First, some people have gotten their scanner to work under Windows 7 by doing the following:

  1. Download the XP drivers from HERE

  2. Install the drivers

  3. The driver won't install, but will be unzipped to C:/Temp/CanoScanCSUv571a

  4. Go to C:/Temp/CanoScanCSUv571a and uncompress CanoScanCSUv571a.exe

  5. Plug in your scanner

  6. Go to your device manager

  7. Click on Add a Device and select the scanner

  8. Right click to update driver information

  9. Select browse my computer for driver software

  10. Type in: C:\Temp\CanoScanCSUv571a

  11. Click next and the scanner might work



The third-party software utility is called VueScan and you can read more about it / download a free trial here:


http://www.hamrick.com/vuescan/canon_n650u.html



































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