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PCDrMiller, Technician
Category: Printers
Satisfied Customers: 1379
Experience:  IT Specialist, Print Server Administrator, MFP expert
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I have a brother MFC 9970cdw printer. I just changed the black

Resolved Question:

I have a brother MFC 9970cdw printer. I just changed the black toner cartridge (following the directions precisely) and the printer will not acknowledge the change. I keep getting the message that I need to replace the black toner cartridge. I've turned off the printer, used a different new toner cartridge and I still have troubles.
Submitted: 5 years ago.
Category: Printers
Expert:  PCDrMiller replied 5 years ago.

Please try the following.


Turn on the printer and open the door where the toner cartridges are located.

Press the 1 key on the keypad and it should bring up a toner reset menu that will allow you to reset on the toner.


On the screen, select K.TNR STD to reset the Black. Hopefully this will work for you. Let me know if you have any trouble. Thank you.

Customer: replied 5 years ago.
This did not work. Pressing 1 did not bring up the toner menu.
Customer: replied 5 years ago.
Relist: Other.
the answer did not work. I could not get the manual reset menu to appear at all.
Expert:  PCDrMiller replied 5 years ago.

Try this method and see if it will allow you to reach the toner reset menu instead.


1- Turn on printer
2- Open front door to access toners
3- Hit the "Start" button for the Black and White copies on the right side of control panel
4- Quickly type in the number "10" on the numerical keypad (1 then 0, quickly in succession)

5- Then try to reset the black toner.


Sorry for the slow response, let me know if this does not help.


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