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I bought a brother MFC-J835DW printer a couple of months ago.

Customer Question
It keeps going offline...
I bought a brother MFC-J835DW printer a couple of months ago. It keeps going offline any help would be appreciated.
Submitted: 5 years ago.Category: Printers
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Answered in 43 minutes by:
2/9/2012
Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5,593
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello,

 

Welcome to Justanswer. My name is XXXXX XXXXX I am glad to assist you.

 

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

 

Thank you.

S H E F I N

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Customer reply replied 5 years ago
I'm using windows 7 and I guess USB since I'm not operating wireless
Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
Hi,

Please click Start button, and select Devices and Printers. Please check if any printers listed over there. If yes, right click on that and select Remove Device. Uninstall all printer related programs from the control panel too.

Then, go to the link below, select your operating system and language, then click Search. Download and install all the drivers listed over there.
http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfcj835dw_us

If the issue persists, please let me know. If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

 

Thank you.

S H E F I N

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Customer reply replied 5 years ago
There were at least 10 downloads listed. I tried the first one and it stated it may harm my computer?!?
Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
Hi,

Please be informed that the downloads do not harm your computer. It is an exe file, that why it says the same. Please download and install Full Driver & Software Package.

Thank you.
S H E F I N
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Customer reply replied 5 years ago
Ok...download complete. Do I need to do anything else? What do I do if it does it again?
Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
Hi,

After downloading the driver, please double click the downloaded file to start installation. Please try printing anything after installing the driver.

Or

  • Once downloaded, double click on the downloaded file to extract it.
  • Select your language with reference to the language list and click "OK".
  • Please follow the installation screen directions.
  •  

     

    Thank you.

    S H E F I N

    Ask Your Own Printers Question
    Customer reply replied 5 years ago
    Yes, I have done all that and it is installed. If it goes offline again this afternoon can I continue to work with you on it or do I have to start over again with someone else?
    Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
    Hi,

    Could you please check the USB cable and insert it to a different USB port on your computer. If you have a different USB cable, please try the same.

    Thank you.
    S H E F I N
    Ask Your Own Printers Question
    Customer reply replied 5 years ago
    I did...it is online as of right now
    Technician: Shefin, Printer and Office Equip. Specialist replied 5 years ago
    Hi,

    If you have any questions, please let me know. If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

     

    Thank you.

    S H E F I N

    Shefin
    Shefin, Printer and Office Equip. Specialist
    Category: Printers
    Satisfied Customers: 5,593
    Experience: Working as tech support specialist with a worldwide computer manufacturer.
    Verified
    Shefin and 87 other Printers Specialists are ready to help you
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    Shefin
    Shefin
    Shefin, Printer and Office Equip. Specialist
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