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Handy--Andy, Technical
Category: Printers
Satisfied Customers: 1019
Experience:  Helpdesk
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PH Photosmart Premium Printer C410 Printer wont print n black.

Resolved Question:

PH Photosmart Premium Printer C410 Printer won't print n black. Changed all cartridages, color prints but not black. What can I do.
Submitted: 5 years ago.
Category: Printers
Expert:  Handy--Andy replied 5 years ago.
Hello my name is Andy
I will deal with your issue as best as I can.
JustAnswer is the largest paid online Expert answers marketplace

The most likely cause of this is the print head. (ie the Nozzle where the ink comes out)
This may solve your current issue:-

Most printers have a cleaning routine where you tell the printer to go through a cleaning cycle. This will be a program on your computer or a button on the printer itself. A number of these cleanings can take care of a clogged print head.

If not then please try the following:-

1 With the printer power on please open the cover and wait for the carriage to appear.
2 Unplug the printer from the mains and carefully slide the carriage to gain access to the print cartridges and remove them.
3 With a damp cloth or ear bud clean the print head. (isopropyl achohol with water works best)
4 Please also clean all the contacts on the cartridge and the cartridge slot.
5 Leave for 5 minutes and put the cartridges back in.
6 How are the print now?

If this doesn't work then you are looking at a faulty cartridge or print head.

All the best

Customer: replied 5 years ago.
didn't work, any other ideas
Expert:  Handy--Andy replied 5 years ago.
Definitely the print head.

If the cleaning doesn't work then a new print head will be required.

Think you have only 3 choices really

1 keep trying to clean the print head (try dropping 5-10 drops of isopropyl alcohol down in the ink-receptacle area)

2 new print head (about $30-£60)

3 new printer

Sorry probably not the answer your hoping for but the honest answer....

All the best

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