Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How to resolve a HP service error code 49.4C02?

 

Read full interaction below »
Ask Your Own Printers Question

Resolved Question:

How to resolve the service error code 49.4C02 for a HP Laserjet 2420D?

Submitted: 6 years ago.
Answered in 2 minutes by:
1/19/2012
Technician: WesPCDr, Technician replied 6 years ago
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
Experience: Over 5 years as a computer and printer repair technician
Verified
WesPCDr : Hi, I can help answer your question.

Are you printing PDF's when you get this error?

Under the Adobe Reader Print dialog, Press the "advanced" button and mark the "Print as Image" option.

JACUSTOMER-t7iu81ie- : No it's not a PDF
WesPCDr : The error cod indicates a corrupt memory or a bad driver corrupting the data. Try re-installing the printer driver to resolve the issue.
JACUSTOMER-t7iu81ie- : How do i reinstall the printer driver
WesPCDr : If that does not work, then you'll need to re-seat the memory modules inside the printer.
JACUSTOMER-t7iu81ie- :How do i reinstall the printer driver?
WesPCDr : What Operating System are you using?
JACUSTOMER-t7iu81ie- :windows xp professional
WesPCDr :Ok. THanks.

One moment please.

Click Start, Printers, then delete the printer from the printer dialog box.

Click Start, Printers and Faxes
Right-click the Printer and select Properties
Click the Avdvanced Tab and click New Driver
Choose the driver for your printer and follow the prompts

Don't worry about deleting the printer if you haven't done it already.

JACUSTOMER-t7iu81ie- : ok-trying now-stand by. The computer froze when i tried to do that-it's restarting now and then i will try again to reinstall the driver
The computer restarted, but it will not let me get to that printer's properties-i tried right clicking, i tried going through the control panel and i tried the properties on the right side-nothing
WesPCDr : Ok. Delete the printer in the Printer windows.
Double-click Add Printer to start the Add Printer Wizard, and then click Next.

Click Local printer, and then click Next.

JACUSTOMER-t7iu81ie- : my concern is this: if i delete it, how can i get it back? obviously this is an old printer and i don't have any disks associated with it
WesPCDr : Follow the prompts to install the HP Laserjet 2420D printer.

When you choose Add Local Printer, you will see the Drivers to install the printer.

JACUSTOMER-t7iu81ie- : ok-trying now stand by please
the error code is gone but still won't print
WesPCDr : Did you add the printer back and set the port to LPT1?
JACUSTOMER-t7iu81ie- : yes
WesPCDr : What does the print job say when you open the printer?
JACUSTOMER-t7iu81ie- : and the printer itself says "ready" and i printed one of the internal pages from the printer with no problem. i just can't print from the computer. i tried using notepad too. the print job just says pending-printer light
doesn't even blink, so i know it's not sent
WesPCDr : Try rebooting the computer, sometimes the LPT1 port stays in use and is not released by the system. You may need to delete the pritner again, then reboot, then add the printer back.
JACUSTOMER-t7iu81ie- : i've rebooted it and still not working
WesPCDr :

Delete the printer one more time and follow these steps --> HERE

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
Experience: Over 5 years as a computer and printer repair technician
Verified
WesPCDr and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?
featured content

Hewlett Packard service error 49.4 C02

Hewlett Packard service error 49.4 C02 is not uncommon, and usually means there’s a miscommunication between the printer and the computer or system that sent the print job.

The error is often specifically caused by a PDF file that has been sent to print. To resolve this problem, turn off the printer and cancel the print job on the computer that originated the job.

  1. Locate the Devices and Printers pane, right-click on the name of your printer and click See what’s printing.

  2. Right-click anywhere in the window that just opened and click Cancel all documents.

If the print job isn’t canceled, the error code will reappear every time the printer is restarted. 

If you still want to print the job, you can print it as an image.

  1. Restart the printer.  

  2. Open the PDF you were trying to print, press and hold the Windows key and Press P to open the Print window. Then click on the Advanced button.

  3. Click on Print as image. Click OK and Print the document. 

The error can also be caused by outdated firmware, which is the operating system for a printer. Updated firmware is designed to correct bugs and glitches in the printing process.

To update your firmware:

  1. Navigate to the printer update feature. Menu names and icons vary by printer.

  2. If your printer has an ePrint button or icon, touch or press that, or press Settings or Setup if necessary, then touch Product Update or Check Product Updates.

  3. If your printer has a text-based menu, select the SetupService, or Settings menu, select PreferencesPrinter Maintenance, or Tools if necessary, then select Web ServicesPrinter Update, or LaserJet Update.

  4. Follow any on-screen instructions to enable Web services and set up automatic updates.

  5. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

If your printer is not connected to the Internet, you can get instructions for getting updates from Hewlett Packard

However, if your computer is not connected to the Internet and you still get Hewlett Packard service error 49.4 C02 without trying to print a PDF, your may have a problem with the printer itself. 

In that case, you should contact Hewlett Packard support.

Ask WesPCDr Your Own Question
WesPCDr
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
1,509 Satisfied Customers
Experience: Over 5 years as a computer and printer repair technician

WesPCDr is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I just bought the Canon TR8520 and am setting it up. It
Hi, I just bought the Canon TR8520 and am setting it up. It keeps saying to open the operation panel and slide out the output tray, but I have and it's not recognizing it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
My Epson L575 printer will not go :on line: so that I can
My Epson L575 printer will not go :on line: so that I can print. I have disconnected my previous HP 860 printer, but to no avail … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
I can't seem to print an apostrophe from my key board. Its
I can't seem to print an apostrophe from my key board. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Printer ET2650 wont print as it sdays its offline but I have
printer ET2650 wont print as it sdays its offline but I have reset the hub and still does not print … read more
Sheri
Sheri
Bachelor\u0027s Degree
423 satisfied customers
After downloading the update, my printer will no longer
After downloading the update, my printer will no longer work. I have already re connected the wi fy. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Trying to get Canon cartridges 5 colors. PIXMA. I have had
No, I have had it for several years, but I can't seem to access the right place/ . I tried Canon before and got an order page. Can't seem to get on. Password, etc. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have just installed a new colour cartridge in my Canon
I have just installed a new colour cartridge in my Canon MG3600 printer and it now will now the computer keeps telling me the printer is offline. The wireless light is on although the printer is hardw… read more
Moses C
Moses C
Bsc
572 satisfied customers
Error 6000 keeps coming on after stopping and restarting.
Error 6000 keeps coming on after stopping and restarting … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
After I press "print" the paper comes out blank. I have
After I press "print" the paper comes out blank. I have plenty of ink. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
When. HP Envy Photo 7855 Windows 10. When I print 8x10
When I print 8x10 photos white lines appear in the print color and detail are good … read more
Harry
Harry
1,436 satisfied customers
Printer is not working,it may have something to do with ink
printer is not working,it may have something to do with ink cartigares … read more
Harry
Harry
1,436 satisfied customers
I bought this printer last Friday and my computer does not
I bought this printer last Friday and my computer does not have a spot for the cd. What should I do? … read more
Cris
Cris
60 satisfied customers
My printer wont work with my laptop. Usb. This is my first
when i try to download hpsmart from the Microsoft store, it just says pending… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Its flashing warning sign once turned on and ink wont move
its flashing warning sign once turned on and ink wont move to center to change ink … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
HP Envy Photo 7855. I tried scanning 2 pages yesterday. It
HP Envy Photo 7855. I tried scanning 2 pages yesterday. It would not pull it from the auto feed. So I put page 1 on the glass. It didn't ask if I had more to scan. So I ended up having 2 scans instead… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It is a Kodak ESP 5250. Trying to hook up to an HP tower
It is a Kodak ESP 5250. Trying to hook up to an HP tower being run on Vista.It will in no way recognize anything to do with a Kodak. It is not even included in the manufacturer's list of printers when… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I have an Office jet 6700 (572C13).I upgraded my Laptop.
I have an Office jet 6700 (572C13).I upgraded my Laptop. Loaded the sofware that came with printer. I can now print but I can't scan. Advice? … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Canon PIXMA MX922 series Printer. PIXMA MX922 series Printer
PIXMA MX922 series Printer - Displaying B200 message - Have turned unit off and disconnected from power source. Have checked for jams and reconnected but still I get the B200 message. Please help. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x