Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How to resolve a HP service error code 49.4C02?

 

Read full interaction below »
Ask Your Own Printers Question

Resolved Question:

How to resolve the service error code 49.4C02 for a HP Laserjet 2420D?

Submitted: 6 years ago.
Answered in 2 minutes by:
1/19/2012
Technician: WesPCDr, Technician replied 6 years ago
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
Experience: Over 5 years as a computer and printer repair technician
Verified
WesPCDr : Hi, I can help answer your question.

Are you printing PDF's when you get this error?

Under the Adobe Reader Print dialog, Press the "advanced" button and mark the "Print as Image" option.

JACUSTOMER-t7iu81ie- : No it's not a PDF
WesPCDr : The error cod indicates a corrupt memory or a bad driver corrupting the data. Try re-installing the printer driver to resolve the issue.
JACUSTOMER-t7iu81ie- : How do i reinstall the printer driver
WesPCDr : If that does not work, then you'll need to re-seat the memory modules inside the printer.
JACUSTOMER-t7iu81ie- :How do i reinstall the printer driver?
WesPCDr : What Operating System are you using?
JACUSTOMER-t7iu81ie- :windows xp professional
WesPCDr :Ok. THanks.

One moment please.

Click Start, Printers, then delete the printer from the printer dialog box.

Click Start, Printers and Faxes
Right-click the Printer and select Properties
Click the Avdvanced Tab and click New Driver
Choose the driver for your printer and follow the prompts

Don't worry about deleting the printer if you haven't done it already.

JACUSTOMER-t7iu81ie- : ok-trying now-stand by. The computer froze when i tried to do that-it's restarting now and then i will try again to reinstall the driver
The computer restarted, but it will not let me get to that printer's properties-i tried right clicking, i tried going through the control panel and i tried the properties on the right side-nothing
WesPCDr : Ok. Delete the printer in the Printer windows.
Double-click Add Printer to start the Add Printer Wizard, and then click Next.

Click Local printer, and then click Next.

JACUSTOMER-t7iu81ie- : my concern is this: if i delete it, how can i get it back? obviously this is an old printer and i don't have any disks associated with it
WesPCDr : Follow the prompts to install the HP Laserjet 2420D printer.

When you choose Add Local Printer, you will see the Drivers to install the printer.

JACUSTOMER-t7iu81ie- : ok-trying now stand by please
the error code is gone but still won't print
WesPCDr : Did you add the printer back and set the port to LPT1?
JACUSTOMER-t7iu81ie- : yes
WesPCDr : What does the print job say when you open the printer?
JACUSTOMER-t7iu81ie- : and the printer itself says "ready" and i printed one of the internal pages from the printer with no problem. i just can't print from the computer. i tried using notepad too. the print job just says pending-printer light
doesn't even blink, so i know it's not sent
WesPCDr : Try rebooting the computer, sometimes the LPT1 port stays in use and is not released by the system. You may need to delete the pritner again, then reboot, then add the printer back.
JACUSTOMER-t7iu81ie- : i've rebooted it and still not working
WesPCDr :

Delete the printer one more time and follow these steps --> HERE

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
Experience: Over 5 years as a computer and printer repair technician
Verified
WesPCDr and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
featured content

Hewlett Packard service error 49.4 C02

Hewlett Packard service error 49.4 C02 is not uncommon, and usually means there’s a miscommunication between the printer and the computer or system that sent the print job.

The error is often specifically caused by a PDF file that has been sent to print. To resolve this problem, turn off the printer and cancel the print job on the computer that originated the job.

  1. Locate the Devices and Printers pane, right-click on the name of your printer and click See what’s printing.

  2. Right-click anywhere in the window that just opened and click Cancel all documents.

If the print job isn’t canceled, the error code will reappear every time the printer is restarted. 

If you still want to print the job, you can print it as an image.

  1. Restart the printer.  

  2. Open the PDF you were trying to print, press and hold the Windows key and Press P to open the Print window. Then click on the Advanced button.

  3. Click on Print as image. Click OK and Print the document. 

The error can also be caused by outdated firmware, which is the operating system for a printer. Updated firmware is designed to correct bugs and glitches in the printing process.

To update your firmware:

  1. Navigate to the printer update feature. Menu names and icons vary by printer.

  2. If your printer has an ePrint button or icon, touch or press that, or press Settings or Setup if necessary, then touch Product Update or Check Product Updates.

  3. If your printer has a text-based menu, select the SetupService, or Settings menu, select PreferencesPrinter Maintenance, or Tools if necessary, then select Web ServicesPrinter Update, or LaserJet Update.

  4. Follow any on-screen instructions to enable Web services and set up automatic updates.

  5. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

If your printer is not connected to the Internet, you can get instructions for getting updates from Hewlett Packard

However, if your computer is not connected to the Internet and you still get Hewlett Packard service error 49.4 C02 without trying to print a PDF, your may have a problem with the printer itself. 

In that case, you should contact Hewlett Packard support.

Ask WesPCDr Your Own Question
WesPCDr
WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1,509
1,509 Satisfied Customers
Experience: Over 5 years as a computer and printer repair technician

WesPCDr is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
4200 Laser Jet 49.4C02 error. Dell Windows 10. Since last
4200 Laser Jet 49.4C02 error JA: What kind of computer or device are you printing from? Customer: Dell Windows 10 JA: How long has this been going on with your LaserJet? Customer: Since last Thursday … read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
It's a Color LaserJet 3800n, receiving error 49.4c02,
It's a Color LaserJet 3800n, receiving error 49.4c02, unplugging, turning off/on, nothing helps. … read more
Harry
Harry
2,052 satisfied customers
Have a HP printer CP3525X Get the error message 49.4c02 What
Have a HP printer CP3525X Get the error message 49.4c02 What is the issue? It says turn off machine and then turn it on. Message reappears> … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Getting a 49.4C02 ERROR on my HP color laser Jet CP 3525dn.
Getting a 49.4C02 ERROR on my HP color laser Jet CP 3525dn. Please advise how to fix. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Getting a 49.4C02 ERROR on my HP color laser Jet CP 3525dn.
Getting a 49.4C02 ERROR on my HP color laser Jet CP 3525dn. Please advise how to fix. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an HP 4100 and received a service error code 49.4C02.
I have an HP 4100 and received a service error code 49.4C02. I followed instructions to clear the error that I found here: http://www.wikihow.com/Fix-Laserjet-4100N-49.4C02-Error-Code … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Freddy My name is yes, we have a hp laser jet printer P4014n
Hi Freddy My name is barbara yes, we have a hp laser jet printer P4014n and the error code 49.4c02 keeps appearing.. I have cleared all documents and have shut down both the computer and the printer. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Should I reboot first, if so how do I reboot it. how to get firmware update on lj4250N I
Should I reboot first, if so how do I reboot it. how to get firmware update on lj4250N It has a code error code - 49.4c02.… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Color laser printer HP 3700, error 49.4C02: It prints out
Color laser printer HP 3700, error 49.4C02: It prints out of windows but not out of Mozilla - what is wrong?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
HP LaserJet 2420d Loud snapping noises like a gear slipping.
HP LaserJet 2420d Loud snapping noises like a gear slipping. Prints well. Thought it might be the toner cartridge but did not want to go for $140 in the event the printer is dying. Lyla [email protected]… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
We have a color laserjet HP 5550 dtn connected to our network
We have a color laserjet HP 5550 dtn connected to our network and will not print......... we get the error notice " 49.4c02 service error" .................please what is this?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
HP 4200 has an error code of 49.4C02 service error. I can
HP 4200 has an error code of 49.4C02 service error. I can Turn off and back on , after rebooting it prints the last job. Help XXX-XXX-XXXX Charlotte… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I HAVE AN HP LASERJET P3005 AND I AM GETTING AN ERROR CODE
I HAVE AN HP LASERJET P3005 AND I AM GETTING AN ERROR CODE 49.4C18, HOW DO I CLEAR OR REPAIR THIS?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a laserJet 2420D. It will not print and there is
I have a laserJet 2420D. It will not print and there is a "Service Error 49.4C02" written on the little screen. How do I fix the problem? Thanks, Morris… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My HP Laserjet 4610N had showed 49.4C02 service error. I tried
My HP Laserjet 4610N had showed: 49.4C02 service error. I tried shutting it off and turning it on, and it now displays: 49.4C18 service error. What does this mean?… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
We just installed a new cartridge. The printer runs paper through,
We just installed a new cartridge. The printer runs paper through, but nothing is being printed. LaserJet 2420d; SER # XXXXX Can you tell us what we are not doing right???… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
re HP LaserJet 2430dtn This msg appears on the screen
re: HP LaserJet 2430dtn This msg appears on the screen: 49.4C02 SERVICE ERROR It won't print. What to do ???… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
have an old HP LaserJet 4p prnter with error message 50 Service
have an old HP LaserJet 4p prnter with error message "50 Service" showing in the window. I do not have a regular service contract. I would like to know where to get service in my area for this printer… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x