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Handy--Andy, Technical
Category: Printers
Satisfied Customers: 1019
Experience:  Helpdesk
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I have a mfc 5840cn printer. I continue to get "unable to clean"

Resolved Question:

I have a mfc 5840cn printer. I continue to get "unable to clean" message at startup. I have almost taken the printer apart looking for a paper jab or something that would prevent it from thinking it is ready. I can get to the menu and check the ink levels (all are good and I have verified). If I can't get this to clean or gert rid of this message - is the printer history?
Submitted: 5 years ago.
Category: Printers
Expert:  Handy--Andy replied 5 years ago.
Hello my name is Andy
I will deal with your issue as best as I can.
JustAnswer is the largest paid online Expert answers marketplace

The most likely cause of this is the print head.
This may solve your current issue:-

Most printers have a cleaning routine where you tell the printer to go through a cleaning cycle. This will be a program on your computer or a button on the printer itself. A number of these cleanings can take care of a clogged print head.

If not then please try the following:-

1 With the printer power on please open the cover and wait for the carriage to appear.
2 Unplug the printer from the mains and carefully slide the carriage to gain access to the print cartridges and remove them.
3 With a damp cloth or ear bud clean the print head. (isopropyl achohol with water works best)
4 Leave for 5 minutes and put the cartridges back in.
5 How are the print now?

If this doesn't work then you are looking at a faulty cartridge or print head.

All the best
Customer: replied 5 years ago.

it appears the print head is shot - I priced that with a local repair shop and it is almost more than a new printer of equal capability.


Thanks for the input but it couldn't fix the problem.


Any chance for a lower fee say 10?

Expert:  Handy--Andy replied 5 years ago.
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All the best

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