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HP 8970 printer won't print: HP 6978 printer won't print My
HP 6978 printer won't printMy 3.5 years old HP printer has become dysfunctional.About 6 months ago it stopped scanning, which was a nuisance.It now has stopped printing, which is unacceptable. SpecificallyIt will not print via the wifi network from Bonnie's laptop It will not print from documents on my desktop It will not print documents placed on the glass platform It will not print documents placed on the top feed trayThe wifi symbol is illuminated, indicating it is operational.Curiously the printer does output blank paper (with no printing on it) when "print" is triggered.I've powered off and rebooted with no success.Any thoughts? Is it worth uninstalling the software and then re-installing it?Thanks,Al … read more
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,346 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

MD Sadique

MD Sadique

Engineer

1,765 satisfied customers

Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting/repairing Printers.

Sudipto

Sudipto

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Kamil Anwar

Kamil Anwar

Technician

1,058 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Handy--Andy

Handy--Andy

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PCDrMiller

PCDrMiller

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700 satisfied customers

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Joel Kalman

Joel Kalman

Engineer

670 satisfied customers

I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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