Printer Repair Questions? Ask IT Technicians for Answers ASAP
There are only a couple of reasons this could happen. Try removing the black cartridge and use a q-tip with some alcohol or windex to clean the contact points on both the cartridge and in the carrier. When they are completely dry re install it and see if this helps. Let me know how it goes.
Thank you for your efforts. I am sorry it did not help.
Richard, Your suggestion was the best and most accurate. I went through the Epson service center. They had me clean the heads several times, which to my surprise used up all my ink in the new printer cartridges. Then they said that meant I needed a new printer head. So they are sending me a voucher to get a new printer. Thanks.