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My brother printer/fax/copier/scanner (MCF-240C) won't send…

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My brother printer/fax/copier/scanner (MCF-240C) won't send...

My brother printer/fax/copier/scanner (MCF-240C) won't send a fax, only receive, when i send it, both my machine and the one I'm trying to reach print out a "Poor Line Condition." I've tried it on other lines in the house but same thing happens, also the printer gives error code "Comm Error 20 02"

I can receive fax fine though, everything else works fine with the machine.

Submitted: 6 years ago.Category: Printers
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Answered in 19 hours by:
9/15/2011
Technician: GWTyree, Printer Analyst replied 6 years ago
GWTyree
GWTyree, Printer Analyst
Category: Printers
Satisfied Customers: 125
Experience: Service and repair. Modern day printers.
Verified
Hi,
Do you have DSL?
Thanks
Gary
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Customer reply replied 6 years ago
I have wireless internet from bell, the newest high speed modem out, the phone line is CAT 5 running from my pannel to the printer, phones work fine on it, no static.
Technician: GWTyree, Printer Analyst replied 6 years ago
Hi,
Ok is it possible you need a filter on your fax line? I would call you phone company or your internet provider. Just because the line sounds clear to you don't mean it is to data devices.
Thanks
Gary
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Customer reply replied 6 years ago

I do have a filter on the fax machine, and I've tried it without

Technician: GWTyree, Printer Analyst replied 6 years ago
ok,
I think the faxing out feature is defective, however you can take to a friends or perhaps work and test it so you know it's not at home.
Thanks,
Gary
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Technician: GWTyree, Printer Analyst replied 6 years ago
Hi,
I saw this question was still open.

Are you still having issues with this or did you get it resolved?

Thanks,
Gary
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