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sandy
sandy, Engineer
Category: Printers
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Experience:  B.tech, 7+ years of experience
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I Have a Canon MX850 cant print, shows error code 5010. Joe

Resolved Question:

I Have a Canon MX850 can't print, shows error code 5010. Joe Naulty
Submitted: 6 years ago.
Category: Printers
Expert:  sandy replied 6 years ago.

sandy :

Hello My Friend, Welcome to Just Answer.com. My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today.

sandy :

here are the steps:

sandy :

Here are the steps from Canon Website:

sandy :

Issue: ERROR LCD: Error Code 5010




Solution: Press ON/OFF switch to reset the multifunction device


Reset the device when it is not functioning properly.


If the device is not functioning properly or to clear memory, reset it.


Full Size Image
Important: If resetting the printer's power does not clear the error or return the machine to a functioning state, it may be necessary to attempt a service reset. Click here for instructions to attempt a service reset.


 



  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.


  2. Wait approximately ten seconds and then press the <ON/OFF> button again.


  3. Wait until the device has completed its cycling process before submitting another job request.


 


Service Reset:



  1. On the operator panel, press and hold the <ON/OFF> button for one second to power off the printer. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.


  2. Confirm the printer is not on and then unplug the power cord from the back of the printer.
    If the power cord was disconnected (as stated in step 1) in order to shut off the printer, go to step 3.


  3. Press the <ON/OFF> button repeatedly five times.


  4. Re-connect the power cord.


  5. Press the <ON/OFF> button to power the printer back on.


  6. Wait until the device has completed its cycling process before submitting another job request.

    Full Size Image
    Important:


    • This procedure will not resolve a physical hardware issue.
      For example, a paper clip is wedged between the paper feed rollers or gears; or, the scanner assembly is detached from the inside housing.

    • This procedure will not resolve all service errors or LCD related anomalies.
      Service errors appear as four characters (a combination of alpha and numeric codes).



sandy :

If it is not fixed, your printer require repair:

sandy :

Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.


Find a Service Location


If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.



  • Obtain Support by Email

  • For toll-free technical support*, please call 1-800-OK-CANON begin_of_the_skype_highlighting 1-800-OK-CANON end_of_the_skype_highlighting (1-800-652-2666 begin_of_the_skype_highlighting 1-800-652-2666 end_of_the_skype_highlighting) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).

    * There will be a pay for support charge if your product is out of warranty (see next section, below).


  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752 begin_of_the_skype_highlighting 1-866-251-3752 end_of_the_skype_highlighting


  • Technical Support is available for Customers in Canada at 1-800-OK-CANON begin_of_the_skype_highlighting 1-800-OK-CANON end_of_the_skype_highlighting


If your printer is no longer under warranty :



  • For toll-free technical support*, please call 1-800-OK-CANON begin_of_the_skype_highlighting 1-800-OK-CANON end_of_the_skype_highlighting (1-800-652-2666 begin_of_the_skype_highlighting 1-800-652-2666 end_of_the_skype_highlighting) during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. Eastern Time, excluding holidays).

    *Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.


So we may better assist you, please make sure that you can access your Canon product and have the following information available when you call:



  • Product model name and serial number.

  • Computer's operating system; for example Windows XP.

  • Message displayed when the problem occurred.

  • Steps you've already done to try to solve the problem.


We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.

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