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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37491
Experience:  Troubleshoot printers, scanners, etc.
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I am trying to conect a wireless printer with a motorola sbg6580

Customer Question

I am trying to conect a wireless printer with a motorola sbg6580 modem. I am prompted for a security string?
Submitted: 6 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 years ago.

Viet - Network Tech :

Hi, and thanks for using JustAnswer.com.

Viet - Network Tech :

Please go to http://192.168.0.1 and login with:
default Username; admin
default Password; motorola

JACUSTOMER-49hpr19y- :

how do i find a security string for this modem

Viet - Network Tech :

Please go to http://192.168.0.1 and login with:
default Username; admin
default Password; motorola
Then click on the Wireless option to get your wireless / security string passphrase / key.

JACUSTOMER-49hpr19y- :

user name and password XXXXX work

Viet - Network Tech :

Do you have a wireless computer/laptop that is working via wireless? If so, does it have windows xp, vista, or 7?

JACUSTOMER-49hpr19y- :

yes

Viet - Network Tech :

Does the wireless computer/laptop have windows xp, vista, or 7?
On that wireless computer/laptop, can you click on Start, then right-click on Computer, then click on Properties, then check if your System type: is 32-bit or 64-bit?

JACUSTOMER-49hpr19y- :

7

JACUSTOMER-49hpr19y- :

64 bit

Viet - Network Tech :

From that wireless computer/laptop, please do the following:
Click on the network/wireless icon at the bottom right of the screen, then click on Open Network and Sharing Center.
Then click on Manage wireless networks on the left.
Then select your wireless network name.
Then right-click on your wireless network name and click on Properties.
Then click on the Security tab.
Then select the box at Show characters.
Then you will see the Network security key above it, that is your wireless password.

JACUSTOMER-49hpr19y- :

this dose not work. it keeps asking for the security string?

Viet - Network Tech :

When you follow the steps above, do you see the wireless password?

JACUSTOMER-49hpr19y- :

yes

Viet - Network Tech :

then that is the security string.

Viet - Network Tech :

Does the printer see your wireless network name?

JACUSTOMER-49hpr19y- :

yes

Viet - Network Tech :

Please try another way:

JACUSTOMER-49hpr19y- :

what

Viet - Network Tech :

On that wireless computer/laptop, please download http://www.nirsoft.net/utils/wirelesskeyview-x64.zip

Then open it and run the ...exe file, and select your wireless Network name.

Then to the right, there is key(hex) or key(ascii). This is your wireless password/security string.

JACUSTOMER-49hpr19y- :

this is not working. something else must be wrong with my system. I will have to get it looked at

Viet - Network Tech :

Sorry, can you reset the modem/router, so that it would reset the password?

JACUSTOMER-49hpr19y- :

thanks for trying good bye

Viet - Network Tech :

With the power connected to the motorola sbg6580 modem/modem, please use a paper clip to press & hold the reset button/hole located on the back/bottom of the modem/router for 10 seconds. Then wait a few minutes and check.

Viet - Network Tech :

You're welcome. If you have any further question or other computer issue, please let me know any time via this web page. Thank you.