Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Cannon PIXMA MX700. I am getting error code 5200.

Customer Question
I have a Cannon PIXMA...
I have a Cannon PIXMA MX700. I am getting error code 5200. I moved the printer from one room to another and don't know if that caused the problem. I had no problems prior to moving it. Can it be fixed and if so, what do I need to do?

Thanks for your help.

Carol May
Submitted: 6 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
5/26/2011
Technician: John, Computer Science Engineer replied 6 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Please remember to scroll down and click the green ACCEPT button ONLY if we solve the issue, for me to be paid :-) Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)

Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

Please follow the steps below:

1- Remove ALL the ink cartridges from the printer

2- Check that there is no residual tape on the cartridges.

3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself

NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.

4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.

5- Then turn off the machine and unplug it for 60 seconds

6- Insert the cartridges and check to see if the issue persists. IF NO LUCK, PLEASE LET ME KNOW!

7- Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting. DO NOT click Accept if you are not positively satisfied.

8- If I helped please scroll down and click the green Accept button for me to be paid :-) (even if you have a subscription or a trial membership)

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort. (*** Even if you have a subscription plan, you need to click the Accept button if the issue is solved for me to be paid, you won't be charged twice ***, don't worry. Thank you!)

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
Ask Your Own Printers Question
Customer reply replied 6 years ago
My original problem was that I was unable to access the ink cartridges as they either sat to the far right or far left in the printer. I got error code 5200 and no where could I find out what that was telling me. After getting your response I needed to access those ink cartridges so, just now I tried something I had not yet tried -- I left the "lid" up and powered down and then powered up again and that caused the ink cartridges to center themselves. I have two empty cartridges and I think that might be the problem as I am now getting error message U052 which says the "type of print head is incorrect. Install the correct print head". I know the print head is correct as it's the one that came with the printer. I don't think I can go any further until I replace the two empty ink cartridges and see if the problem is resolved.
Technician: John, Computer Science Engineer replied 6 years ago
OK, when you open the top cover, the printhead should move itself to the center. If it doesn't move, then try to move it manually (do not push it too hard, please).

Does it work?

If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)

Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Printers Question
Customer reply replied 6 years ago
No it does not work. I can get the printhead to the center by leaving the lid up and powering down then up again. But when I put the lid down I get the error code U052 which says the print head is incorrect.
Technician: John, Computer Science Engineer replied 6 years ago
Please remove the printhead and clean it, following the steps below:

Removing the Print Head

  1. Raise the print head lock lever.


  2. Tilt the print head slightly towards the front of the machine and lift out gently.


Then try inserting it again.

If no luck, then unfortunately the printhead is defective. (The printhead is the part of the printer that puts ink from the cartridges onto the page) Unfortunately this can sometimes cost more to replace than the machine itself.

You may prefer a new printer for a similar/better price than a repair. Amazon has very good prices usually with free shipping and no tax. Click here for more info ---> http://tinyurl.com/PrintersAmazon

Please note I do NOT work for CANON so please do NOT leave me a negative feedback if you are not satisfied with them. Thank you

If I helped please scroll down and click the green Accept button for me to be paid, that's the only way for me to be compensated for my time (Even if you have a subscription or trial plan with us I need you to click Accept for me to be paid from JustAnswer. And even if you have a regular account and see the holding charge in your credit/debit/PayPal account, I need you to click Accept for the money to be released to me)

Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Printers Question
Customer reply replied 6 years ago
That did not work either. At this point I do not want to go any further until I am able to replace the two empty cartridges. Like I said, my original problem was I could not get the print head to center it's self and was getting error code 5200. Your first direction was to remove the ink cartridges. But I could not remove them without getting the print head to center. I was able to accomplish centering the print head without your direction. Once that was achieved, I was able to see that I have two emply cartridges which I would have replaced before going any further. Therefore, quite honestly, I do not feel you have been able to resolve the problem. The printer still does not work and I won't be convinced the print head is "dead" until I put in the new cartridges. As I understand it, I am not expected to pay unless I am completely satisfied. Sorry to leave it like this, but that was the agreement.
Technician: John, Computer Science Engineer replied 6 years ago
No problem at all.
Ask Your Own Printers Question
Customer reply replied 6 years ago
I paid my "good faith" payment via pay pal. How do I reverse that?
Technician: John, Computer Science Engineer replied 6 years ago
OK, are we going to wait to see if the printer works with the new ink cartridges or not?
Ask Your Own Printers Question
Customer reply replied 6 years ago
OK, but it will be several day before I am able to get to town to buy them. How do I contact you with the results?
Technician: John, Computer Science Engineer replied 6 years ago
You can come to this link http://www.justanswer.com/printers-and-office/51t60-cannon-pixma-mx700-getting-error-code-5200.html and let me know. Thank you

John Cappucci
Computer Science Engineer

Ask Your Own Printers Question
Customer reply replied 6 years ago
OK, I'll be back to you with a week. Thanks.
Technician: John, Computer Science Engineer replied 6 years ago
No problem, thank you very much
Ask Your Own Printers Question
Customer reply replied 6 years ago
OK, as you probably expected, the new cartridges were not the answer but I had to be sure. Fortunately the office supply store allowed me to return them. Looks like the Cannon printer has met his maker. So that you get this message, I will click on reply to expert. When I get your reply, I will accept your answer.
Technician: John, Computer Science Engineer replied 6 years ago
Thank you very much, Sir/Madam. If I helped please click Accept. God Blessings and have a great weekend!
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
John and 87 other Printers Specialists are ready to help you
Ask your own question now
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,634
14,634 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

14,634 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
The paper will not feed through the printer, and there is no
The paper will not feed through the printer, and there is no paper jam. I printed something yesterday morning, and it was fine, but in the afternoon the paper would not go through. … read more
Elgin Vega
Elgin Vega
Science Bachellor
105 satisfied customers
I tried to print, but I have an E4 on my control panel and I
I tried to print, but I have an E4 on my control panel and I can't clear it … read more
Harry
Harry
550 satisfied customers
Need help configuring my Canon wireless printer LBP 6780 dn.
Need help configuring my Canon wireless printer LBP 6780 dn … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
The square control display has switched from english to
The square control display has switched from english to german on the HP Mfp277dw. here are three left hand icon buttons and four options in german. Need to switch back to english. … read more
Sheri
Sheri
Bachelor\u0027s Degree
113 satisfied customers
It says error code 0x9A for epson wf-3620. I've restarted it
yes i've restarted it several times but it keeps saying that after restart plus the ink cartridges I removed because had error message with that first … read more
Harry
Harry
550 satisfied customers
I need the printer driver software for MAC 0S High Sierra I
I need the printer driver software for MAC 0S High Sierra I have a canon printer model LBP3100/3100B … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I have a Canon Color Image laser printer, Class MF 624. I
I have a Canon Color Image laser printer, Class MF 624. I would like to scan a document but it … read more
Patrick Evans
Patrick Evans
Network Engineer
MS
11 satisfied customers
I have a Pixma 110 and it has stopped printing. The power
I have a Pixma 110 and it has stopped printing. The power light and the yellow light in the middle (feeder light?) are blinking. I tried turning it on and off and reseeding the ink tanks. I also check… read more
Harry
Harry
550 satisfied customers
I am trying to get air printing set up on my brother Mac
I am trying to get air printing set up on my brother Mac 7200 and I disconnected my WiFi by error. I want to get the WiFi back and set the printer up for air printing. I need help … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I need to know how to print on both sides of my printer. It
I need to know how to print on both sides of my printer. It is a Color Laser Jet Pro MFP M277dw … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I have a V550 Photo scanner just purchased. I am trying to
Hello I have a V550 Photo scanner just purchased. I am trying to scan old school 35mm slides. I the scanner does not recognize the format and scans as if the slides are strip 5 frames of strip film … read more
Harry
Harry
550 satisfied customers
Just updated to the latest firmware and now the printer
Just updated to the latest firmware and now the printer won't recognise 2 of the 5 cartriages. Had printed out some stuff just prior to the update with no problems. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
My printer HP Envy 4500 will not print tellsme to go to hp
My printer HP Envy 4500 will not print tellsme to go to hp instantink to solve problem. here i am. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Cannot get it to print after changing cartriges. XP430.
Getting no error messages, I will check but my wife changed the cartridges I will try right now … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
Cannot connect to printed Konica Minolta Bizhub C250, 1 day,
Cannot connect to printed Konica Minolta Bizhub C250 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Printer communication is showing offline, but the printer is
Printer communication is showing offline, but the printer is wireless and has power … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I have a Brother printer U62709C3N818615 and don't know how
I have a Brother printer U62709C3N818615 and don't know how to use it. I need a manual. Can you help me find the right manual? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
My wireless printer is not able to communicate wit my
My wireless printer is not able to communicate wit my wirerrless laptop since Comcast install their modem … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x