To clear the message, you need to disconnect the Brother machine from the power outlet to check the machine.
Follow the steps listed below:
- Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.
Disconnect the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
- If the error continues to appear, move the print head and examine under the print head.
NOTE : The images shown below are from the representative product and may differ from your Brother machine.
2-1.Disconnect the Brother machine from the poweroutlet.
2-2.Open the scanner cover by pulling up on the lower right corner of the cover.
2-3.Check the print head's position.
In the example photo the print head is positioned at the left hand side of the platen area.
2-4.Gently move the print head to the center.
Be careful not to force the print head to move.
If the print head is positioned at the far right hand side, you cannot move it.
2-5.Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
2-6.Close the cover and reconnect the machine to the power outlet.
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