Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

How do I unjam my J4550 HP Printer

Customer Question
?...
How do I unjam my J4550 HP Printer ?
Submitted: 7 years ago.Category: Printers
Ask Your Own Printers Question
Answered in 23 minutes by:
11/8/2010
Technician: Sudipto, Engineer replied 7 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,905
Experience: DIploma in Computer Hardware
Verified
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Video of clearing a paper jam
The following video demonstrates the steps for clearing a carriage jam on the HP Officejet J4600 All-in-One printer series.
Solution one: Clear the paper jam
Follow these steps to resolve the issue. It might not be necessary to complete all the steps.
NOTE: Paper jam messages can be true or false. The product might report a paper jam when there is no paper jam. The following steps resolve both true and false paper jam messages.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paperDo not pull jammed paper
Illustration of loose paperIllustration warning against pulling jammed paper
Step two: Clear the jam from the rear of the product
CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Disconnect the USB cable from the rear of the product.
  2. Press the Power button to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.
    Figure 1: Remove the rear access door
    Illustration of removing the rear access door
  5. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them.
    Figure 2: Remove the paper from the rollers
    Illustration of removing the jammed paper from the rollers
    CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
    Figure 3: Remove scraps of paper
    Illustration of removing scraps of paper
  6. Gently push the rear access door into the product until it snaps firmly into place.
Step three: Clear the jam from the front of the product
  1. Without opening the cartridge access door, check the input tray for jammed paper.
  2. If you see jammed paper, gently pull it out.
    CAUTION: Carefully remove paper from the front of the product. Pulling too hard on jammed paper can damage the print mechanism.
  3. Open the cartridge access door.
    Figure 4: Open the cartridge access door
    Illustration of opening the cartridge access door
    NOTE: The carriage might try to move into the access area. If it does, allow it to move to that position.
  4. Check for any jammed paper inside the product.
    CAUTION: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this might damage the print mechanism. Use a flashlight to make sure that you find all traces of paper.
  5. Close the cartridge access door.
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button to turn on the product.
Step four: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution two: Make sure that the carriage moves freely
Use the following steps to make sure that the carriage moves freely.
Step one: Check the paper path
  1. If the product is not turned on, press the Power button to turn it on.
  2. Open the cartridge access door.
    NOTE: The carriage might try to move into the access area. If it does, allow it to move to that position.
    Figure 5: Open the cartridge access door
    Illustration of opening the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING: You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage.
    Figure 6: Example of paper that might restrict the carriage
    Illustration of paper in carriage path that could be restricting the carriage
  6. Remove any paper or objects you find.
    NOTE: If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  7. Reach inside the product through the cartridge access door, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
  9. Close the cartridge access door.
  10. Reconnect the power cord to the rear of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button to turn on the product.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the product)
  2. Press the Power button to turn off the product.
  3. Disconnect the power cord from the rear of the product.
  4. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
    Figure 7: Remove the rear access door
    Illustration of removing the rear access door
  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  6. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure 8: Rotate and clean the rollers
    Illustration of the rollers inside the rear access door
  7. Allow the rollers to dry for 10 or 15 minutes.
  8. Gently push the rear access door into the product until it snaps firmly into place.
  9. Reconnect the power cord to the rear of the product.
  10. Press the Power button to turn on the product.
Step two: Print a self-test report
Print a self-test report. See the section on how to use these solutions at the beginning of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution four: Reset the product
Follow these steps to reset the product.
Step one: Perform a power reset
  1. Press the Power button to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button to turn it on.


Source:HP Support
Ask Your Own Printers Question
Ask Sudipto Your Own Question
Sudipto
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,905
5,905 Satisfied Customers
Experience: DIploma in Computer Hardware

Sudipto is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

5,905 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Everytime I turn on my HP 5240 printer, the fan won't stop,
Hi John, everytime I turn on my HP 5240 printer, the fan won't stop, the lights don't stop flashing, and I haven;t been able to print anything. What are your thoughts on how to try to fix this? … read more
Harry
Harry
529 satisfied customers
My Canon IPF 9100 generated error code E161-403F. I started
HI My Canon IPF 9100 generated error code E161-403F. I started up in service mode and replaced the Left Print Head. Everything went fine. Except it's been trying to complete ink replenishing for over … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I have a Canon MX920 WS printer. I went on holidays a week
I have a Canon MX920 WS printer. I went on holidays a week ago so turned it off. On returning, I can't get it to print from my laptop. Previously there hasn't been a problem. Both the laptop and print… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I tried to copy a document from the internet and it would
I tried to copy a document from the internet and it would not print. … read more
Moses C
Moses C
Bsc
339 satisfied customers
It refuses to print in colour & prints written articles all
it refuses to print in colour & prints written articles all in sepia. I have a full load of colours … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I got a code 5100 when trying to print from my Cannon MP470.
I got a code 5100 when trying to print from my Cannon MP470 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My HP 2000notebook pc does not show colors on my screen. My
my HP 2000notebook pc does not show colors on my screen. My HP 6520 printer will not print lines or grapf lines but will print the colors. How can I get it back to see all on my notebook and print eve… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Sorry, have a printer problem. Canon mp3500 pixma. 3 weeks,
3 weeks, just having time to try to fix it. Indicator light says paper jam, but I've followed all the instructions and I can't see any paper jammed anywhere. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
My HP ENVY 5540 printer stop printing..Has error code
My HP ENVY 5540 printer stop printing..Has error code OXB84E1890. WHAT DO I DO? … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
It says the print headis not intended or is damaged. HP
it says the print headis not intended or is damaged … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Trying to get my printer to work EPSON XP-630, no luck.
trying to get my printer to work EPSON XP-630, no luck. Since yesterd y been trying, c n you help? I h ve sticky keys right now, some letters re missing in this mess ge … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
143 satisfied customers
I have a MP640, about 7 years old. Worked fine until
I have a MP640, about 7 years old. Worked fine until yesterday. Suddenly, with legal size paper, printout was faint and smudged, with letter size paper, printout was ok. Large black tank 220 had been … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I changed the black ink. According to printer the other ink
I changed the black ink. According to printer the other ink cartridges have ink. When I try to print or copy something, the printer sends paper through and sounds like it's printing but a blank page c… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have having a couple of problems. 1) my printer will not
I have having a couple of problems. 1) my printer will not print. I get a my printer is a Brothers mfc-j480dw. message saying it is in an error state. I have uninstalled and installed it. 2) I cannot … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
I just replaced my drum cartridge but it says to change the
I just replaced my drum cartridge but it says to change the drum. … read more
Harry
Harry
529 satisfied customers
It show error C000 and is connected to a MAC. It may print
Yes, it may print one page at a time and then tells me to turn off and on which is tedious … read more
Harry
Harry
529 satisfied customers
My keyboard on elite x2 wont work. Elite x2 with detachable
my keyboard on elite x2 wont work JA: What X2 model do you have? Customer: elite x2 with detachable keyboard JA: What have you tried so far with your X2 media player? Customer: restarted multiplemtime… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Printer: HP Photosmart 5510. screen reports problems with
Printer: HP Photosmart 5510. screen reports problems with ink-cartridges and proposes to install new ones which I did (twice) message on the screen still the same...... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x