Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.
Please do this and let me know.
Please remove all cartridges and print head. Using a moist cloth clean the golden contacts on Print head as well as printer. DO NOT touch nozzle of cartridge. Dont insert the cartridge yet.
Please do this :
1. Remove the power cable from printer. Remove the USB cable that connects printer to computer (remove it from printer as well as computer's usb port)
2. Press the printer power button and keep pressed for 3 minutes then release
3. Now plug in the power cable and usb cable (connect printer to computer) and power on the printer.
Then plug in the Print head and cartridges.
Now see if its working fine. Let me know.
If this helped, please click "ACCEPT".
(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)
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