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Dan T.
Dan T., Master Technician
Category: Printers
Satisfied Customers: 7202
Experience:  USAF trained; currently teaching electronics for the DoD.
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On my 1690MF printer, I am getting an error message that says

Resolved Question:

On my 1690MF printer, I am getting an error message that says:
"Machine Trouble, Service Call (001B)."

What does that mean? Are there repair services that you recommend?
Submitted: 6 years ago.
Category: Printers
Expert:  Dan T. replied 6 years ago.

Thanks for the question. My name is XXXXX XXXXX I'm a Konica expert.

Sorry to hear about your 1690... but the error you're seeing is a pretty common one, so you definitely aren't alone.

You took the right first step, rebooting the machine. Usually this clears the error, and you can resume normal operation. Since that didn't fix it, and as you alluded to, you will need to obtain service. My experience dictates that the code you're seeing could mean a couple different things. I have seen this stem from a drum malfunction (pretty basic) to a mainboard failure (very serious). The only way to know for sure is to have a technician look at it and run appropriate diagnostics.

Your best bet regarding repair services is to post back with your zip code. I'll locate the nearest service center and provide you their contact information, along with protocols for obtaining service.

I look forward to hearing from you.

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Customer: replied 6 years ago.
Thanks, Dan. My zip code is 10005. I need somone who will make a housecall. Could you please send a couple choices?
Expert:  Dan T. replied 6 years ago.
Here are some good Konica service centers in your area. Their in home support options change from time to time, so you'll have to call directly. If you need more options, let me know.

42 W. 18th Street
New York, NY 10011
Phone:(NNN) NNN-NNNN/span>

134 West 26th Street
New York, NY 10001
Phone:(NNN) NNN-NNNN/span>

224 West 29th Street
New York, NY 10001
Phone:(NNN) NNN-NNNNbr />
112 W. 34th Street, Suite 605
New York, NY 10120
Phone:(NNN) NNN-NNNNbr />


Edited by Dan T. on 10/26/2010 at 5:37 PM EST
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