Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, This is michelle and i will be assisting you regarding the issue
please let me know the operating system on the computer windows xp, vista 7 or macos x
I think Vista. I willcheck
Windows vista business service pack 2
also do let me know that when you receive the error code do you get any text message displayed as well on the printer panel
Yes, It says to restart the printer and if that doesn't work to consult the manual. I can give you th eexact wording if you'd like.
yes please that will be really helpful
Canon iP 4200 (copy 1) - USB002
Service Error 6A00.
thanks for the info
Cancel printing and turn the printer off then on again
do you see a resume button the printer display unit
If this doesn't clear the error ...
I am assuming that the resume button is the one that is flashing yellow?
try these steps first
Turn off printer by pressing the power buttonpress the Resume button and press Power button.Keep holding down Power button and release Resume buttonPress Resume button 2 times then release BOTH buttonsGreen lights will flash and then stop blinking.When green lights are solid, press the Resume button 4 times.Press the Power button and the printer should turn off, if not, press the Power button once more.
in the works now
does it work
Hi6A00 is basically a hardware error related to Purge Unit. If printer is in warranty get it replaced by Canon. If not please read ahead. 1. Please open the printer cover and when the carriage head moves to center pull out the power cord.2. The Purge unit is on the right side. Use a flashlight and you will see two ink pads. This is where the print-head is PARKED and is the top of the Purge unit. 3. There you will find wiper blades that move from the rear to the front. They wipe the bottom of the print-head when it is parked. (The ink pads actually drop down about 3/4" to allow the wiper blade to pass and then it is supposed to spring back to the rear. Also the ink suction for cleaning the print-head is done by the purge unit.)4. Use some rubber gloves and a paper towel and see if you can press the ink pads down just a little bit - about 1/4". See if for some reason the wiper blade is stuck extended, if so see if you can get it unstuck. Please do this gently such that you don't break anything there.
This error indicates that the purge unit is not giving the correct timing signal as it rotates inside 360 degrees. Therefore, something is either broken or jammed inside. If you had a paper jam and tried to forcefully pull it out, you could have pulled the internal gears out of alignment. So you will need to do some maneouvers to try to release the cartridge from its parking position. Again, don't try hard. Now, if this does not work than it would be cheaper to buy a new printer rather than sending it to Canon for repair if its not in warranty.
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please feel free to ask as the suggested step is just the first step in diagnosing and fixing the issue