Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi abbi. You just need to use 0's to achieve the 3 digits. For example 1 would be 001 or 82 would be 082 etc. Hope that helps
ok - I tried that but my IP address is 184.108.40.206 so where do the 0's go is it: 088.104.003.084 or 880.104.300.840 or some other combination?
the first option of the 2 is correct. 088. etc
That seems to have worked but now it is asking for a 'subnet mask' so do I type in the smae numbers for that and then, if so, the same numbers for the gateway address?
The subnet mask will almost certainly be 255.255.255.000
That is the default ip mask fro most networks
The gateway is the address of your router if you have one
OK it seems to have accepted the default subnet mask and I typed in 088.104.003.084 for the gateway address and it came up with the message saved. BUT - I now see that the gateway is the address of my router. I do have a wireless router so where do I find the number for that please?
If you go to a command prompt in windows (under accessories for most versions of windows). and run it. in the text window that opens type ipconfig and press enter. It should list the ip settings for your network with the ip address of your pc, the mask and gateway. if your printer setup has the option you can use DHCP which means it auto configures the ip address info for you .
I did that - it looks like the default gateway is 192.168.2.3 so do I type in 192.168.002.003?
Sorry I pressed return and the reply was sent before I had finished. The default gateway is 192.168.2.1 (not.3). I also notice that the 'IPv4' address is 192.168.2.3 HELP have I typed in the wrong IP address? I got that IP address from googling my IP address.
Ahh ok. Your google address is what's called an external address which you use to connect to the internet. You need your local address to connect to devices on the network. The numbers are binary so the 3 digits are single, tens and hundreds. 1 = 001 and ten is 010 and 100 = 100 etc
This is the information I got when I went to the command prompt:
Wireless LAN adapter Wireless Network Connection:
Connection – specific DNS suffix: Belkin
Link – local IPv6 address: fe80::5d3:1601:452f%11
IPv4 Address: 192.168.2.3
Subnet mask: 255.255.255.0
Default Gateway: 192.168.2.1 Please tell me what I put where ie IP, subnet and gateway
192.168.002.003 is your computer ip address. 255.255.255.000 is the mask and 192.168.002.001 is the gateway
Thanks - I understand now. I have typed in those numbers. I am now going to load the software CD and will let you know if everything works OK.
ok well done. I have my fingers crossed for you.
No. It hasn't worked..I got as far as 'select printer' but there wasn't one to select. I did a search and I also typed in the IP address 192.168.002.003 but it still didn't find the printer. I went to the control panel and tried to install the printer from there but again it couldn't find the printer. The message I got on the control panel was:
Additional port information required
The device is not found on the network. Be sure that:
try chaning the last digit of the ip address on the printer itself to something other than 3. Eg 192.168 .002. 005
The mask and gateway can stay the same
I changed the number but I got the same message. I have got the printer plugged into my laptop via the funny little telephone thingy. Is that what I'm supposed to have done - I just followed the diagrams but I am wondering whether it's not supposed to be plugged into my laptop - is it supposed to be plugged into the telephone line?
No. the printer should connect to the router. The router is the distribution point for your network. Then you can ether connect to the router from your laptop bu wireless or cable
Hi - I plugged the printer into one of the 4 telephone type slots in the wireless router. It is now not plugged into my computer. I re-ran the setup and
Got the following screen:
Select printer port
TCP/IP port was ticked at first but no printer showed up so I then ticked the
‘Add TCP/IP port’ box and entered the IP address the port name underneath the IP address just came up with the same IP address as I typed in. I then pressed next and the message said it couldn’t find the printer. I am going to close everything down now and try again in the morning. You have been very helpful but I've decided I hate computers. How do I restart this conversation in the morning?
you can just reply to this question and it will notify me. It will be listed under "my questions" in the menu. If you want to check if your pc can see the printer on the network then in the command prompt where you did ipconfig earlier type ping and then the ip address of the printer. eg. ping 192.168.2.5 and press enter. If it gets a reply then it can see the printer.
I typed ping 192.168.2.3 (I changed the last digit back to from 5 to 3) I got the reply packets sent = 4 received = 4 lost = 0 (0% loss) etc. But it didn’t find the printer
I have decided to attach the printer to my computer, rather than end up tearing my heart out trying to connect it wirelessly. I must say this is a very antiquated method of connecting a printer wirelessly - I have a Lexmark X6575 which I just put the software disk in and it sorted it for me like magic.
I am now having trouble printing because my Samsung is set to 'print to file' I have tried to change it but I don't know what 'port' I need. Perhaps we should all take City & Guilds exams for printers before we buy one.
Yes it is a bit of an old fashioned way of setting up a network printer. The 4 packets received meant the printer responded so it had been talking on the network but just not found by windows. Make sure the Samsung is set as your default printer as windows will print to a file if no defauilt printer is set. Right click on the samsung printer icon and select " set as default"
I tried that but it didn't work. It was set to print to file so I tried a few other ports but it still didn't print. How to I know which port is the correct one? There are quite a lot! I have arranged to pay someone to come and sort it out. Thanks for trying but it could be any little thing that is not quite right so I am giving up.
If you use the driver install cd it will detect the correct port for you. You shouldn't have to manually specify a port as it will detect the printer connection and set itself accordingly
I did use the driver - disk labelled Printer Software. I decided to hook the printer up to my laptop, and install the software but it still wouldn't print.