Thank you for the download link. I've got the events now in my log and have been reviewing them. I have also been in touch with BT technical service. I realize now that you've been without your printer since the 17th. I was thinking you could possibly do a system restore, just to try and get back to your printer working, but I don't want to interfere with your internet connection. A system restore would literally take your computer back in time before you installed the BT software and router. Anything installed since then would also need to be reinstalled. I would try it if:
a) Nothing of major importance was installed since going to BT
b) There were some important installations but you don't mind reinstalling them.
Either way you can always reverse the system restore, so that you get right back to today. To try the system restore, choose a date when your printer was recognized by your network. You may have to reinstall the BT software and set that up again, but it's worth a shot for now. Here's how to do that:
1. Click on the Start
button to open your Start Menu.
2. When the Start Menu opens click on the All Programs
3. Click once on the Accessories
Start Menu group.
4. Click once on the System Tools
Start Menu group.
5. Click once on the System Restore
icon. After you click on the icon, if a User Account
Control window opens you should click on the Continue
6. You will now be at the System Restore screen. From this screen you can specify the restore point that you would like to restore.
7. Select Choose a different restore point and press the Next button. This will bring you to a screen that contains a listing of all the available restore points that you can restore to. Choose the nearest date on which your printer was working correctly and press the Next button to start the restore process. Vista will display a Window showing your selected restore point and asking you to confirm that this is the one you would like to restore.
8. If you would like to select a different restore point press the Back button. Otherwise you can press the Cancel button to exit System Restore or the Finish button to begin the restore process. If you selected Finish, Vista will display a second prompt asking you to confirm that you would like to continue the restore.
9. If you are sure you want to do the restore, then press the Yes button. Vista will now log you off of the computer and start the System Restore process.
10. When the restore has been completed, you computer will be restarted and when Vista boots back up it will be restored to its previous state. When you log in to Vista for the first time after the restore, you will see a message showing that the restore was successful.
Note: If there are any problems with your computer due to the last restore, you can revert back to your previous settings by going back into the System Restore Utility and selecting the Undo System Restore option and pressing the Next button.
Edited by Bernie S. on 9/26/2010 at 1:22 AM EST