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Printer will print but will not copy

Customer Question
printer will print but will not copy
Submitted: 7 years ago.Category: Printers
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Answered in 34 minutes by:
8/9/2010
Technician: Freddy M., Technician replied 7 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,398
Experience: Years of IT and customer support experience
Verified
what model printer is this?
can you scan?
does the lamp light up when you make a copy?
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Customer reply replied 7 years ago
officejet J4550 all-in -one

yes it did scan

yes it lights up
Technician: Freddy M., Technician replied 7 years ago
ok what happens exactly when you try to make a copy?
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Customer reply replied 7 years ago
lamp comes on and moves across the glass, paper feeds into copier but blank paper comes out. paper to be copied is on the glass face down
Technician: Freddy M., Technician replied 7 years ago
Ok please turn the machine off and disconnect all the cables from it including the power cable.
Then wait at least 70 seconds.
Once done hold down the power button for 30 seconds with the cables still removed.
Then reconnect the power cord and turn the machine back on.
Please then test the machine and let me know the results.

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Customer reply replied 7 years ago
didn't help
Technician: Freddy M., Technician replied 7 years ago
Ok did it do the same thing?
Is it giving an error now?
Are any of the lights flashing in any order or pattern now?
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Customer reply replied 7 years ago
same thing

no error message

don't understand what lights you are referring to
Technician: Freddy M., Technician replied 7 years ago
I meant for example is the power light blinking at all or a certain number of times?
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Customer reply replied 7 years ago
light blinks while the paper is feeding and stops when the paper is out again
Technician: Freddy M., Technician replied 7 years ago
are you using the adf to copy or the platen?
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Customer reply replied 7 years ago
?????

Technician: Freddy M., Technician replied 7 years ago
The glass is the part you need to lift the entire top to put the page in. The adf is the part of the machine that has a tray and feeds the page through. The adf is also used to fax pages.
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Customer reply replied 7 years ago
sorry

i've tried to use the glass and feed through the fax tray on top. neither works
Technician: Freddy M., Technician replied 7 years ago
Ok if you try to scan something does it come through ok?
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Customer reply replied 7 years ago
i needed to copy something and i scanned it to the computer and printed it from there.

it will scan and print, just won't copy

it worked fine and now it doesn't copy.

Technician: Freddy M., Technician replied 7 years ago
Ok unfortunately I am stumped because normally when this happens it will be a problem with either the lamp or the scanner mechanism which captures the image. However if it scans into the computer both are working. So I will opt out and open this to all experts in case anyone else has an idea.
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Customer reply replied 7 years ago
ok

thanks so much for trying to help
Technician: Russell H., Printer and Office Tech replied 7 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,719
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified
OK, I understand that you can scan with your HP Officejet J4550, and the image of the paper original that you have scanned, appears on the computer or is stored in a file there, successfully. And that your HP machine also prints out what is sent it from the printer.

But it won't copy. Blank sheets are the resultant.

I would like to ask: What buttons on the machine are you pressing to produce copies? do you press the START COPY BLACK, or the START COPY COLOR button(s) ?

Or are you using the HP Director software (or other HP software) on the computer, to signal to the printer that it is to do a copy?

As well as responding to the above questions, could you do a test print:
Press the Setup (little wrench) button on the HP machine's panel.
Then press > to select Print Report, press OK.
Then press > to select Self-Test Report, press OK.
It will print. It ought to look like this:
selftest print

So: Does it come out like that (disregard the four brackets and their accompanying numbers, that's not part of the actual printout!), or not? is anything missing? if so what?
Does any of the printed textual information hint at a problem?

Let me know what you are doing, and what you find out, in reply, please. I am interested in this case.


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Customer reply replied 7 years ago
at first it wouldn't print with B&W or color. the test page printed only the color parts. no black areas are there.no words and black line are not there

now it seems to be printing in color but not b&w,

i tried to copy the test page and it printed in color

this is crazy...first nothing worked and now some of it does

maybe i should just try to do something simple..like get a new ink cartridge.the ones i have now are new with high ink levels
Technician: Russell H., Printer and Office Tech replied 7 years ago
Well.. I rather suspected that you had an inks problem!

Because your case didn't make the slightest sense otherwise (which is part of why the previous Expert quit your question - he had had a long day I have no doubt.)

Okay!: you need to do something about the black ink. Confirm first, though, by trying to do a START BLACK COPY of a colored original (or a b&w original would do too, actually.) If nothing much comes out, try doing a START COLOR COPY, and then if that's OK, you have a problem in your black ink system.

What cartridge is the black ink? take it out and reply to me with the maker (ought to be HP! period!) and the number on it too. (Meanwhile I will look up the right number of black ink cartridges for your printer.)
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Customer reply replied 7 years ago
hp 901 XL

now that the color cartridge is printing..(neither was working when i first asked my question) I'm assuming it's the black ink system too

grrrrrrrrr

u think i got a bad cartridge?
Technician: Russell H., Printer and Office Tech replied 7 years ago
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&tmp_track_link=ot_recdoc/c01412043/en_us/c00206040/loc:1&lc=en&dlc=en&cc=us&lang=en&product=3565335
is the link to HP's statement of 'limited warranty' on ink cartridges. For your information.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01429130&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3645097&lang=en
is an illustrated step-by-step guide to replacing your ink cartridges (it requires an alignment be done, note, sometimes skipping this step results in poor print quality.)

HP SureSupply confirms that HP 901 is the common-capacity black ink cartridge, and HP 901 XL is the large-capacity (more expensive) proper ink cartridge for the J4550.

So the HP number is right - but the quality of print is not good.

Have you tried doing a nozzle test, or a printhead cleaning? they are under the maintenance functions in your print driver. You access them by
Start - Control Panel - Printers, right-click with the mouse upon the icon representing your J4550 printer, select Properties from the strip menu that appears, and going to the Maintenance tab, you will find choices of functions to run, including the above, that should be tried twice or thrice, that may improve the ink performance.


If this helps with the problem and answers your question, then please click once on Accept for my Answer. (Only then will I be paid, by deduction of my share from the funds already deposited by you with JustAnswer. Thanks.) And, favorable feedback is appreciated.
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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,719
11,719 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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