How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

my printer says drum error. We replaced the drum cleaned corona

Resolved Question:

my printer says drum error. We replaced the drum cleaned corona wire and still says drum life at 0.
Submitted: 7 years ago.
Category: Printers
Expert:  John replied 7 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

1- Please remove the drum

2- Then reinsert it following ALL the steps on link below:

Click here ---> http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000054/faq000154_039.html?reg=us&c=us&lang=en&prod=mfc7340_us_as


Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated

John and 2 other Printers Specialists are ready to help you