Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My Lexmark 6250 all-in-one printer,sends an error message when…

My Lexmark 6250 all-in-one printer,sends...
My Lexmark 6250 all-in-one printer,sends an error message when I want to align the ink cartridges. The message reads Paper Out. I load paper and press SELECT to continue. The printer continues to read Paper OUT. PLEASE HELP ME! Thanks,Customer
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
7/3/2010
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Chat Conversation Started
Robert Preston :

Hello

Robert Preston :


Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Robert Preston and 87 other Printers Specialists are ready to help you
Ask your own question now
AnswerManCharles
AnswerManCharles, Technician
Category: Printers
Satisfied Customers: 347
Experience: 27 years service on office equipment from all manufacturers.
Verified

Take the paper out and examine the paper tray, there should be some sensor black paper detection flags hanging down, verify that they are not stuck. If the machine attempts to feed paper and no paper feeds then the issue may be that the paper feed rollers are dirty and need to be cleaned.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert Preston Your Own Question
Robert Preston
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
9,561 Satisfied Customers
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

Robert Preston is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I changed the black cartridge in a Lexmark x5470 printer because
I changed the black cartridge in a Lexmark x5470 printer because it was empty, using an OEM Black 32. I can't use the printer because when I try to print the message is:" Alignment problem (1) Remove … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I just replaced both the color and the black ink cartridges
I just replaced both the color and the black ink cartridges in my C5280 All-in-One printer. Now I can't get rid of the "Refer to printer documentation" on the screen. I've taken out and put back both … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I installed a new ink cartridge into my HP Photosmart C4635
I installed a new ink cartridge into my HP Photosmart C4635 but it will not print an alignment page, waiting to hear something further from ron… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My HP Printer Photosmart D6160 has the error light flashing.
My HP Printer Photosmart D6160 has the error light flashing . Normally when this has happened in the past it means I am out of a colour cartridge and a window appears on my computer telling me as well… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I just changed out my ink and I messed up somehow because it
I just changed out my ink and I messed up somehow because it is not alligned properly....how do I fix it… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Canon PIXMA iP4300 The fault lamp flashes and it wont print This
Canon PIXMA iP4300 The fault lamp flashes and it wont print This happens: Sometimes as soon as I turn it on Sometimes when I put paper in the feed Sometimes when iItry to print It occurs with both the… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an iP4200 printer. Its performed beautifully for nearly
I have an iP4200 printer. It's performed beautifully for nearly 6 years but right now it won't print. The two top lights on the right are blinking alternately and, when I open the lid, the ink cartrid… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
Replaced #56 cartridges, but screen keeps saying press OK to
Replaced #56 cartridges, but screen keeps saying press OK to align cartridge. When OK pressed, an unprinted page comes out. Screen says either out of paper or paper jam and neither is out of paper or … read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Have C6150 Photosmart All in One printer. When attempting
Have C6150 Photosmart All in One printer. When attempting to align, getting following error message: "paper size or type incorrect" - then printer stops and won't continue… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I am trying to print adocument A4 all i get is a print on
I am trying to print adocument A4 all i get is a print on about a third of the sheet. i have selected A4 on the lexmark 6250 screen but to no avail can you help? XXXXX XXXXX [email protected]… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have a Lexmark S605 Printer and have recently changed the
I have a Lexmark S605 Printer and have recently changed the colour cartridges after being prompted by the machine. However, The printer refuses to recognise that new cartridges are fitted - they are g… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Hi All, I have an HP Office Jet 6310 All in One Printer
Hi All, I have an HP Office Jet 6310 All in One Printer and I keep getting an error message that the Alignment failed. For awhile I have been printing while there has been an alignment message / error… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
brand new lexmark x6570. set everything up and aligned & get
brand new lexmark x6570. set everything up and aligned & get message saying alignment error 1-remove tape from cartridge 2-load paper 3-press v Did all this numerous times, get same error. Tried my le… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
OfficeJet G85xi--Cannot get print cartridges to align. Printer
OfficeJet G85xi--Cannot get print cartridges to align. Printer goes through the process but the message to align remains. Both cartridges are new--I have removed and replaced several times. Also, the … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an hp photosmart c4385 all in one printer that keeps
I have an hp photosmart c4385 all in one printer that keeps telling me the cartridges are aligning. I am unable to print as it never comes out of alignment status, and if the printer is left on, the c… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Hi I have a Lexmark 125 and it keeps telling me to change
Hi' I have a Lexmark 125 and it keeps telling me to change the black ink cartridge! I went through all of the troubleshooting steps and muchhhhhhhhh more with to success so I bought a new cartridge an… read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
I have a hppsc 2210xi all in-one printer. It has developed
I have a hppsc 2210xi all in-one printer. It has developed a problem. It continues to display message; Press enter to aligien cartrigedes.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
HP psc 2210 keeps giving message press enter to align cartridges.
HP psc 2210 keeps giving message: press enter to align cartridges. Do that, it prints a page with 2 small black rectangles with an incomplete line between, as well as 3 blue green check marks on the l… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x