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Hello. Im Mel. I am running Windows 7, I have a Brother HL…

Hello. I'm Mel. I am running...
Hello. I'm Mel.
I am running Windows 7, I have a Brother HL 2170W and I'm trying setup a wireless connection with the Sprint Overdrive 3G/4G mobile Hotspot. I had it setup once and all 3 computers could print. But, when I returned from vacation and plugged everything up there was no connection. So I went thru the setup routine again but it would not setup. I have tried several times with no luck. I'm using the Ad-hoc routine for setting up wireless connection.

Please help.

Thanks
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Answered in 15 hours by:
7/3/2010
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am Jhon Cappucci, Computer Science Engineer. I will be happy to help you.

Do you have Windows 7 32 bit or 64 bit?. Right click the "Computer" icon on your desktop and select Properties to figure it out.

Thank you.
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Customer reply replied 8 years ago

Hi John.

 

I have Windows 7 32 bit.


Let's try this FIRST:

1- Turn off your wireless router (and unplug it from the electricity outlet if it does not have a power button) BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART

2- Turn off your internet modem (if you have one) and unplug it from the electricity outlet

3- Turn off your computer

4- Wait 5 minutes

5- Turn them all ON again.

6- Try to print

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
John and 87 other Printers Specialists are ready to help you
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Customer reply replied 8 years ago

Thanks John for answer. However, what you suggested I had already tried. Subsequent to your answer, I contacted Brother and we went through the installation process to no avail. My next move is to restore factory settings on the wireless hot spot (Sprint Overdrive 3G/4G) and try again. If that doesn't work it may mean there's a problem with the Printer network adapter.


Hi and thank you for your input.

What's the current situation ?

Thank you

John Cappucci
Computer Science Engineer
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