Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Good afternoon I have a MP610 printer and the error message…

Good afternoon I have a MP610...
Good afternoon
I have a MP610 printer and the error message is U052 telling me "type of print head is incorrect" I only switched the printer on and this message came up. It has been OK before. I hope it is nothing too serious. Please help

Anne Patterson
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
7/1/2010
NeOh
NeOh, Engineer
Category: Printers
Satisfied Customers: 951
Experience: B.tech in Electronics and communication engineering
Verified
Chat Conversation Started
NeOh :

Hi,welcome to justanswer

NeOh :

please follow the instructions in this link to fix the issue

NeOh :

try it and let me know

Customer:

Hi

Customer:

How can I acept this answer when I have to navigate away from this page and this may jeopodise your payment? Can you not give me a brief answer that may guide me to correcting my problem?

NeOh :

You can open that link in another window, or else click on the following link which will open it in another window


 


http://support-ph.canon-asia.com/contents/PH/EN/8000501903.html

NeOh :

i've given that link because its clearly explained there with the help of images

NeOh :

so that you can follow the step by step procedures

Ask Your Own Printers Question
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Hello Sir or Madam,

Welcome to JustAnswer Printers & Office. I will be happy to help you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks,
Robert Preston
Ask Your Own Printers Question
Customer reply replied 8 years ago

Good try Rolbert but unfortunately the problem still exists. I have cleaned the printer head thoroughly until there is not ink at all coming out but I am still getting the fault message. What now??

 

Cheers, Anne

You will need to replace the printhead

You can purchase a new one here:

Click Here
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Robert Preston and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert Preston Your Own Question
Robert Preston
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
9,561 Satisfied Customers
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

Robert Preston is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon Pixma mx 892 printer. It has not been used
I have a Canon Pixma mx 892 printer. It has not been used for 6 months. I took the ink cartrages out before I left the machine. When I tried to start the printer I get a u052 message which says "the t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon MP610 which gives the error message: The type
I have a Canon MP610 which gives the error message: The type of print head is incorrect. Install the correct pring head. What can I do?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Canon MP 610 error message U052 "The type of print head is
Canon MP 610 error message U052 "The type of print head is incorrect. Install the correct print head" Printer is about 3 yo and has original head. Suggestions please? XXXXX XXXXX Melbourne Australia… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a Canon MP830. Several times I have gotten the message:
I have a Canon MP830. Several times I have gotten the message: Printhead is incorrect. I turned the machine off/on and sometimes the page would print. Now all i get is blank paper coming out with no m… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My Canon MP600 printer stuck on U052 Printing head is incorrect
My Canon MP600 printer stuck on U052 Printing head is incorrect I require to cancel this requirement?… read more
Mike Taylor
Mike Taylor
44 satisfied customers
CANON MP600R PRINTER IS SHOWING ERROR MESSAGE U052 TYPE OF
CANON MP600R PRINTER IS SHOWING ERROR MESSAGE U052 TYPE OF PRINT HEAD IS INCORRECT,INSTALL THE CORECT PRINT HEAD. I HAVE ALREAD CONTACTED CANON AND INSTALLED A NEW PRINT HEAD TO NO AVAIL… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I get U052 error, incorrect print head. Never changed it, same one that came with printer.
I get U052 error, incorrect print head. Never changed it, same one that came with printer.… read more
Robert Preston
Robert Preston
Technician
Bachelor's Degree
9,561 satisfied customers
My Canon Pixma MX700 is giving me an error message on the LCD
My Canon Pixma MX700 is giving me an error message on the LCD that the print head is not installed or is incorrect, neither of which is true. Would a new print head solve this problem or is this an in… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I am getting an error message (U052) on my Canon MP620 printer
I am getting an error message (U052) on my Canon MP620 printer that states "The type of print head is incorrect; install the correct print head." I have made no changes to the printer and printed on i… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
MP610 printer displays error message UO52 re printer head supposedly
MP610 printer displays error message UO52 re printer head supposedly wrong. What is likely problem?… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Canon MX850 and in the middle of making copies of
I have a Canon MX850 and in the middle of making copies of a scanned document I received the U052 error message telling me I have an incorrect print head. "Install the correct print head." I use only … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Have a Canon MP 610 printer. Suddenly yesterday it would not
Have a Canon MP 610 printer. Suddenly yesterday it would not print and gave a "U052" error stating "The type of print head is incorrect. Instal the correct print head". Well I switched off the machnin… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
PIXMAMX850 - I was making photo copies of a magazine and after
PIXMAMX850 - I was making photo copies of a magazine and after do several copies an error message came up #U052 "The type of print head is incorrect. Install the correct print head". How can it be te … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
have an mx 700. replaced the black ink cartridge only. when
have an mx 700. replaced the black ink cartridge only. when turning on the printer an error message 'U052 the type of print head is incorrect install the correct print head.' sometimes message '5200 e… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a MP610 printer.I have been using it for about 4yrs.A
I have a MP610 printer.I have been using it for about 4yrs.A message came up about the wrong type of print head being fitted(U052) and will not go away.I have tried switching the m/c on and off and un… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My printer, PIXMA MX 700 is showing an error U052 and i cant
My printer, PIXMA MX 700 is showing an error U052 and i can't get to the menu to clean or realign the print heads,ie, the alarm and message in the box remain and override the menu. I use Canon printhe… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Good day, I have a Canon MP620 printer that I use for my work
Good day, I have a Canon MP620 printer that I use for my work and home use. since this morning a error message is displayed "U052 The type of print head is incorrect. Install the correct print head" I… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
I have an MP600. When I turn the machine on I recieve error
I have an MP600. When I turn the machine on I recieve error U052 which says "The type of print head is incorrect. Install the correct print head" At this point no other buttons on the machine work. Th… read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor\u0027s Degree
103 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x