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I have a Laser Jet 4 (Model #C2001A). I love this printer and…

Customer Question
I have a Laser Jet...
I have a Laser Jet 4 (Model #C2001A). I love this printer and have used it the last 8 years on a Dell desktop with a 32 bit XP Operating System. I recently purchase a Dell Laptop with a 64 bit Windows 7 Operating System. A Dell technician told me that Laser Jet 4 is compatible with my new laptop which does have a parallel printer port. I purchased a parallel printer adapter cable (USB to DB 25) as recommended by Dell). I have plugged in to a USB port and Laser Jet 4 is not being connected. This does not surprise me as my Laser Jet 4 was manufactured in December 1992. The extensive literature for my printer doesn't address USB however speaks of a Bi-Tronics parallel or serial interface cable. Am I trying to connect to a USB port with the improper cable or is my Laser Jet just too ancient to connect to my new laptop.
Submitted: 8 years ago.Category: Printers
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Answered in 5 minutes by:
6/29/2010
Technician: Richard, Technician replied 8 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified
Chat Conversation Started
Richard C :

Hi there and welcome

Richard C :

is the printer succesfully installed on the computer?

Customer:

No did you receive my complete information provided?

Richard C :

yes i did, but wanted to know if it was installed on the computer yet

Richard C :

Can you please click start, then devices and printers

Richard C :

let me know when you have done this please

Customer:

No have done nothing more than connect to DS 25 and insert into USB port. My Win 7 OS indicates nothing more is needed for USB devices,

Richard C :

yes i understand but as its not detected we need to add it manually

Richard C :

can you please click start, then devices and printers please

Richard C :

let me know when you have done this

Customer:

OK I will go to devices and printers OK I am there.

Customer:

I am at this point.

Richard C :

ok, click on add new printer please

Richard C :

choose HP, Laser jet 4 and USB please

Customer:

OK I AM THERE

Customer:

Have 2 selections

Richard C :

can you tell me them please

Customer:

NO only 2 selections for installation are 1 add a local printer if you don't have a USB printer or add a wireless printewr or USB printer and I can't

Customer:

sorry second selection is or bluetooth

Richard C :

choose the local printer please

Customer:

OK will continue

Customer:

What port di I use & how can I keep the start menu from disappearing from my screen every time I type?

Richard C :

use USB please

Richard C :

you cant stop the start menu dissapearing sorry

Customer:

OK what Laser Jet model do I select

Richard C :

Laserjet 4 please

Customer:

Doesnlt list Laser Jet 4 only a series of model numers & mine isn't shown. Can I use another series#

Richard C :

yes

Richard C :

what di you see for laserjet

Richard C :

anything with 4?

Customer:

Yes Laser jet 4100 series

Richard C :

let me check

Richard C :

1 min pls

Richard C :

yes this one is to be chosen

Customer:

OK will proceed

Customer:

OK received a meswsage succesfully installed. Sent a test page to my printer and have an error message W12 invalid pers

Customer:

Need to step out for 2 to 3 minutes

Customer:

W2 error message no9t printed because requested personalty such as post script printer language that has not been installed. Install language in which files are sent together with enough memory to support

Customer:

all w messages appear when you trt to print a job that is too complex for amt of memory in computer

Richard C :

can you download and install the file from the below link please

Richard C :

then try please

Richard C :

its missing PS drivers

Richard C :

this is the file to install them

Customer:

OK but says that I will be terminated from chat. If this doesn't work how do I proceed?

Richard C :

can you right click on the link and select open in new ta

Richard C :

b

Richard C :

then you wont be

Richard C :

did that work?

Ask Your Own Printers Question
Technician: Richard, Technician replied 8 years ago
Chat Conversation Ended

If you are still working with your Expert on this question, you can post additional replies and receive additional information on this page.  If you received a satisfactory answer in Chat, you can accept the chat conversation above.
Ask Your Own Printers Question
Technician: Richard, Technician replied 8 years ago
Where you able to download and install the file ok?
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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Experience: Printer and scanner problem resolver for over 15 years

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