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i cant get my hp photosmart c5200 series printer to print on…

Customer Question
i cant get my hp...
i cant get my hp photosmart c5200 series printer to print on a win 7 computer. Win 7 64 bity with the driver from HP site for win 7 64 os.

printer will print from HP Essentials test page but not from any windows ap. like Word, notepad, web page, etc;
Submitted: 8 years ago.Category: Printers
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Answered in 1 hour by:
6/29/2010
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
Tom K
Tom K, Asst. Information Systems Manager
Category: Printers
Satisfied Customers: 1,165
Experience: BS in IT from UMass Lowell, 10+ years working in the computer technology field
Verified

When you choose File then Print from within Notepad you want to print from, in the Print dialog box that opens, under where it says Select Printer, Right Click the listing for the HP Photosmart c5200 and select Set as Default Printer, then double click on the printer and see if it prints from it OK.

 

The settings for other programs are similar, you need to make sure the HP printer is the default selected printer.

 

I am required to post this as an answer, but please only click on Accept Answer if this gets your printer working OK. Otherwise, please do not click on Accept Answer and post back here so we can find a better solution.

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Customer reply replied 8 years ago
the printer was already selected as the default printer. Nothing pinted when I double clicked on the printer.
Customer reply replied 8 years ago
what info do you need?
Customer reply replied 8 years ago
this ticket should not be "closed". I have not accepted an answer and myh printer is not printing.
'
What information do you need to help me?
Customer reply replied 8 years ago
I have been in the hospital until now. Sorry for delay in returning to my issue.

I still can not print even though the printer is selected as default printer in programs.

Help.

mike
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Tom K
Tom K
Tom K, Asst. Information Systems Manager
Category: Printers
Satisfied Customers: 1,165
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Experience: BS in IT from UMass Lowell, 10+ years working in the computer technology field

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