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MP390,Bought 2004, My first problem,Red light flashing,put…

MP390,Bought 2004, My first problem,Red...
MP390,Bought 2004, My first problem,Red light flashing,put in cartridge, have not rremoved
print head since installation,please help.
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Answered in 4 hours by:
6/29/2010
NeOh
NeOh, Engineer
Category: Printers
Satisfied Customers: 951
Experience: B.tech in Electronics and communication engineering
Verified
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NeOh :

hi, welcome to justanswer

NeOh
NeOh, Engineer
Category: Printers
Satisfied Customers: 951
Experience: B.tech in Electronics and communication engineering
Verified
NeOh and 87 other Printers Specialists are ready to help you
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Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Hello Sir or Madam,

Welcome to JustAnswer Printers & Office. I will be happy to help you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks,
Robert Preston
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Category: Printers
Satisfied Customers: 951
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Experience: B.tech in Electronics and communication engineering

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