Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

cant get scanner director up and running. Scanner name -hp…

Customer Question
can't get scanner director up...
can't get scanner director up and running. Scanner name -hp scanjet 4570c
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
6/28/2010
Technician: Robert Preston, Technician replied 8 years ago
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Chat Conversation Started
Robert Preston :

Hi

Robert Preston :

Can you tell me what operating system you hvae?

Robert Preston :

Also what steps you have taken?

Customer:

I tryed everthing that I know to do.

Robert Preston :

That doesn't help

Robert Preston :

I need to know what steps you took

Robert Preston :

So I can help you

Customer:

I do not know what to do. If I did know what to do I would not need your help. Sorry????

Customer:

I do not know what to do. If I did know what to I would not need your help. Sorry???

Robert Preston :

Ok well I need details to help you:

Robert Preston :

What operating system do you have?

Robert Preston :

Windows XP? Vista? Windows 7? Mac OS X?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert Preston Your Own Question
Robert Preston
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
9,561 Satisfied Customers
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

Robert Preston is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Scanjet 3670. For some reason it stopped entering
I have a Scanjet 3670. For some reason it stopped entering the director with the result that I cannot scan slides. I have reinstalled the software many times but cannot get the scanner to open up. I g… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My hp Scanjet 4570c worked fine for years. Now when I access
My hp Scanjet 4570c worked fine for years. Now when I access it the screen flies off the display. How can I remedy this?… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I have been using my scanjet 3970 on Windows XP. I have now
I have been using my scanjet 3970 on Windows XP. I have now updated to a computer running Windows 7 but the scanner won't work. I tried downloading a driver from HP but that just directed mt to Driver… read more
Over-Certified PC Tech
Over-Certified PC Tech
System Administrator
Associate Degree
298 satisfied customers
Our office has recently acquired an HP scanjet 3970 digital
Our office has recently acquired an HP scanjet 3970 digital flatbed scanner. Software has loaded perfectly on our main PC but, loading it onto a dedicated laptop for a second user (apparently everythi… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do you have a driver for the HP Scanjet 4570c that I can use
Do you have a driver for the HP Scanjet 4570c that I can use with my Microsoft XP, Dell Inspiron 600m Notebook?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
How can I get a working copy of HP Director for an HP officejet
How can I get a working copy of HP Director for an HP officejet 6110 and an hp scanjet 4890? The disk I have has a corrupted file and I need to load this onto another computer.… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
When my HP printer went belly up, I bought a HP Photosmart
When my HP printer went 'belly up', I bought a HP Photosmart Premium series - C309. (This had to be my 'umphteenth' HP printer!). It was installed successfully by a tech I use. However, my HP Scanjet … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a scanjet 4670 see thru scanner attached to a Compaq
I have a scanjet 4670 see thru scanner attached to a Compaq Presario V2555us notebook PC that used to work. Now that I would like to scan a lot of slides I cannnot get the scanjet to work. I have spen… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an HP scanner scanjet 3500c. I have for years been
I have an HP scanner scanjet 3500c. I have for years been able to put a document in the scanner, click on the HP director. the light comes on and scans the document. After I accept the preview, I am a… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi there, I need an updated driver for my HP Scanjet 3970. I
Hi there, I need an updated driver for my HP Scanjet 3970. I am on a Mac running OS 10.6.3 Where can I download the proper driver? Thank you! Colleen… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have an HP scanjet 4570c flatbed scanner. The hardware has
I have an HP scanjet 4570c flatbed scanner. The hardware has a problem. When I hold down the scan and email buttons simultaneously then plug in the power, it scans as it should. The next instruction i… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hp scanjet 4570c/5500c twain componet corrupted - installed
hp scanjet 4570c/5500c twain componet corrupted - installed latest verison of hp director and patches - cannot get rid of error - what can i do? using windows xp pro 2002 service pack 3 pent 4 cpu 3 G… read more
Russell A.
Russell A.
Satellite Technician
Vocational, Technical or Trade Scho
4,514 satisfied customers
I cant get my HP Scanjet 5590 scan to email function to work
I cant get my HP Scanjet 5590 scan to email function to work properly. It scans, takes me to a page to enter the email info, notifies me that the email is sent but the emails are not being received by… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have two HP units connected to my PC. One is a recent purchase
I have two HP units connected to my PC. One is a recent purchase of an HP Officejet Pro 8500 Premier and the other is a HP Scanjet 8200. I've had the Scanjet 8200 for about 8 years and use it primaril… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am trying to move my HP Scanjet 3500c to my new computer
I am trying to move my HP Scanjet 3500c to my new computer (an HP) running Windows XP Pro 32-bit. I loaded the driver software from the original CD, version 1.0, then downloaded version 2.0 from the H… read more
Robert Preston
Robert Preston
Technician
Bachelor's Degree
9,561 satisfied customers
I am trying to install HP Scanjet G3110. The software is installed
I am trying to install HP Scanjet G3110. The software is installed but I can't get Windows to even see the the scanner is there. I have rebooted the machine with the USB to the scanner unpluged, and t… read more
johnson.j
johnson.j
Bachelor's Degree
92 satisfied customers
My HPpsc 1350 all-in-one will scan a document, then print a
My HPpsc 1350 all-in-one will scan a document, then print a page of all black ink.......is there something I can do to make it scan properly again??… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have a Dell computer with Vista Home Premium which was purchased
I have a Dell computer with Vista Home Premium which was purchased last year; an HP deskjet printer 5105 and a HP Scanjet 3570c both of which were purchased several years ago. My scanner will print sc… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x