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I have a Lexmark Pro 905 in WA and i can not send or receive…

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I have a Lexmark Pro...
I have a Lexmark Pro 905 in WA and i can not send or receive faxes, yet i can send them to eastern states! Any idears?
Submitted: 8 years ago.Category: Printers
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Answered in 1 hour by:
6/27/2010
Technician: Robert M., Consultant replied 8 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,485
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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if you mean you can not send to local numbers but you can send long distance you probably have it set to automatically append a 1 to the front of the number to access long distance and have not set your home area code so that it appends the 1 to your own area code as well and the call does not complete.

 

as to receiving faxes you probably need to either have it set to automatic pick up or hit the start fax button when the phone is ringing for an incoming fax.

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Customer reply replied 8 years ago

It connects to the local faxes then comes up with FAX MODEM ERROR,

And it is already set to Auot Answer On.

Technician: Robert M., Consultant replied 8 years ago

tell me exactly what happens on incoming faxes

outgoing local faxes

outgoing long distance faxes

 

thank you

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Customer reply replied 8 years ago

Incoming call, shows me the incoming phone number then connecting for about 30 seconds the comes up with fax modem error.

The same wtih outgoing faxes.

Long distance, connecting , then fax sent.

Gut me buggered.

Technician: Robert M., Consultant replied 8 years ago

is it a lot of people long distance or just a few. i think it may be a coincidence. there are different fax modes and speeds. your machine may be incompatible with some of the newer faster modes and the one you are linking to long distance is an older compatible fax.

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Customer reply replied 8 years ago

Tried the long distance one a couple ot times and works every time,

Tried a few local ones and will not send/receive.

Technician: Robert M., Consultant replied 8 years ago
but it is only one number that you have called long distance ?
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Customer reply replied 8 years ago
Yes.just the one munber long distance
Technician: Robert M., Consultant replied 8 years ago

i suspect it has to do with the transmission speed or the type of fax it is trying to conect to. or the phone lines themselves

 

here is a firmware update for that printer i dont know that it will help this particular issue but it might

 

http://support.lexmark.com/index?id=SO5245&locale=en&productCode=LEXMARK_PLATINUM_PRO905&segment=SUPPORT&page=content&actp=HOTTIPS&userlocale=EN_US

 

you can also try dropping the baud rate down.

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Customer reply replied 8 years ago

Checked the firmware version and its got the latest version, also tried slowing the buad rate down. Made no differance.

 

Technician: Robert M., Consultant replied 8 years ago

i think that you either have a defective printer or it is just not compatible with many fax machines. however i am going to opt out and maybe somebody else here has a better idea

 

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