Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Pro9500 Mark II and I have tried every setting to…

Customer Question
I have a Pro9500 Mark...
I have a Pro9500 Mark II and I have tried every setting to calibrate the color but all my photos are coming out with a heavy magenta cast.

What am I doing wrong?

BW
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 13 hours by:
6/27/2010
Technician: Michael Hannigan, Technician replied 8 years ago
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
Verified
Chat Conversation Started
XXXXX XXXXXnigan :

Hello. I can assist you with your question.

XXXXX XXXXXnigan :

Did this just being happening, or has it been a problem since you've had the printeR?

Customer:

This has been an issue all along. I have just purchased the colormunki to assist but the test chart colors are so skewed toward magenta that I can not complete the calibration steps.

Customer:

Hello,

Customer:

Just checking to see if you were able to come up with a direction for me?

Customer:

BW

Customer:

Sorry Mike but I can't find an answer to my question. Just a follow up question. Please direct me to an answer so I can accept.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,888
11,888 Satisfied Customers
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a canon 5050n laser printer that is not calibrating.
Customer: hello, i am Olu. I have a canon 5050n laser printer that is not calibrating. It gives the following message "Calibration has not been finished correctly. Perform calibration again.Out-of-Reg… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
. I own a Canon Pro 9000 Mk II printer, and over time
Hello. I own a Canon Pro 9000 Mk II printer, and over time its color rendering has gradually gone bad — a magenta cast no matter the print settings. Canon tech said "Sometimes printers' circuits get o… read more
Michael Hannigan
Michael Hannigan
Technician
Bachelor's Program
11,888 satisfied customers
In April I started having a problem with my Canon Pixma PRO
In April I started having a problem with my Canon Pixma PRO 9000 due to not printing a thing. After much back and forth, with the help of Md. Sadique I was able to fix the problem. It involved cleanin… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my colors are not coming out true everything has a magenta
my colors are not coming out true everything has a magenta cast to it Did nozzle cleanings and put in all new cartridges… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My Epson 2200 Has suddenly started printing with a heavy red
My Epson 2200 Has suddenly started printing with a heavy red cast and I have tried everything I can think of with no benefit. Hope you can help me. Paul XXXX Prefer phone as I am at my computer and ca… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
The colors on our HP CP2025 color laser printer are misaligned
The colors on our HP CP2025 color laser printer are misaligned when printing. Seems like especially magenta is totally off. I have already tried using the "calibrate" option on the printer menu with n… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Cannon 9500 Mark II printer started giving skin tones a magenta
Cannon 9500 Mark II printer started giving skin tones a magenta hue. Before everyone starts telling me to check profiles, calibrate monitors, turn off printer matching etc. all that has been done. I p… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a HP Color Laserjet 2600n. I ended up in a situation
I have a HP Color Laserjet 2600n. I ended up in a situation where I ran out of my CYM cartridges nad ended up running it in Override Mode, but had the computers set to print in grayscale only. When I … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am printing to an HP Designjet 5500ps UV 60" wide format
I am printing to an HP Designjet 5500ps UV 60" wide format printer from an iMac with 3.06 GHz Intel Core 2 Duo, 16 GB 1067 MHz DDR3, Mac OS X 10.6.8 Driver 18.4 ColorSync 4.6.2 .icc paper profile 5-9-… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
Hi, I have a Ricoh Aficio SP C420DN Color Laser printer and
Hi, I have a Ricoh Aficio SP C420DN Color Laser printer and the colors are not printing as vivid as they have before. I tried to run Auto Density and Auto Color Registration and both fail ("Color Regi… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I AM TRYING TO INSTALL MY NEW PRO9500 MARK II PRINTER BUT WHEN
I AM TRYING TO INSTALL MY NEW PRO9500 MARK II PRINTER BUT WHEN I GET TO THE COMMAND TO RESTART, INSTEAD OF THE COMPUTER RESTARTING, IT GETS FROZEN. I HAVE TRIED USING THE INSTALLATION DISC FROM THE BE… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My Sharp MX 2700N colors were not sharp so I did a Printer
My Sharp MX 2700N colors were not sharp so I did a Printer Calibration Test. I can't finish it because it says that it failed....any ideas?… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
My Epson NX510 printer has begun to print items that should
My Epson NX510 printer has begun to print items that should be gray with various shades of blue instead. The shade of blue directly corresponds with the items position along the grayscale. If I change… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Hi, I have a Photo PX810FW and I cant find a manual in my
Hi, I have a Photo PX810FW and I can't find a manual in my Start->programs listings. In fact it does not mention the scsnner at all and only really seems interested in the Event Manager. My main pr… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I have an HP laserjet 2605dn printer that just stoped printing
I have an HP laserjet 2605dn printer that just stoped printing majenta, I just replaced all of the toner cartridges. Any ideas?… read more
abbas924
abbas924
Computer Support specialist
48 satisfied customers
Thur., 7/01/10 Dear Tech Staff Hoping I am writing to right
Thur., 7/01/10 Dear Tech Staff: Hoping I am writing to right Canon Dept: I am confused/frustrated about choosing a very fine quality professionally demeanored PHOTO & TEXT producing inkjet printer - m… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor's Degree
680 satisfied customers
Prints from my HP ColorLaserjet 2500L have a heavy magenta
Prints from my HP ColorLaserjet 2500L have a heavy magenta cast. Even if it's a page of B&W text. What is wrong?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x