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I have a Officejet Pro L7680 All In One Printer. It just quit…

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I have a Officejet Pro...
I have a Officejet Pro L7680 All In One Printer. It just quit printing Cyan and Magenta. It prints black & yellow only
Submitted: 8 years ago.Category: Printers
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Answered in 26 minutes by:
6/26/2010
Technician: sandy, Engineer replied 8 years ago
sandy
sandy, Engineer
Category: Printers
Satisfied Customers: 6,965
Experience: B.tech, 7+ years of experience
Verified

Hello My Friend,

Welcome to Just Answer.com. My name is XXXXX XXXXX I am a Microsoft- Certified Technician who will assist you today. I understand how important this is for you. I will put in my best effort to help you out. This process might require multiple

contacts from both sides.

Please go through the following steps:

 

1.HP recommends that you use genuine HP cartridges.

2.HP papers, inks, and printers are designed to work together. Many non-HP media could be incompatible with HP inks and printing systems.Use the correct paper type for your project. You can try to use different types of paper.

3.Check the print settings.

4.Print the PQ Diagnostic page.

 

Please refer to the link given below. This link from HP website mention all of the steps with diagrams. It would be of great help for you.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01957673&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=2512009

 

 

If get some help, please hit Accept as this is how I Earn my Living and get paid for my Time, work. Please leave positive feedback if the issue is fixed, if not ask me again instead of leaving negative feedback. Bonus would be highly appreciated.

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Customer reply replied 8 years ago
Your answer was no help at all. please do not charge my account. Cancel my account
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sandy
sandy
sandy, Engineer
Category: Printers
Satisfied Customers: 6,965
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Experience: B.tech, 7+ years of experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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