Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My HP color LaserJet 2500tn has the triangle icon lit. There…

Customer Question
My HP color LaserJet 2500tn...
My HP color LaserJet 2500tn has the triangle icon lit. There is paper in the tray and the toner levels appear to be fine. I have turned it on and off several times, which has corrected this problem in the past, but not this time. I don't have a manual so I can't look up the troubleshooting guide.
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 27 minutes by:
6/25/2010
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please check the following picture and let me know what other lights are on, off or blinking:


graphic


Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Printers Question
Customer reply replied 8 years ago
Go light is lit green
Technician: John, Computer Science Engineer replied 8 years ago

Press (GO) for the printer to attempt to recover from the error and print
whatever data it can. If successful, the printer completes the job while Ready light blinks. If unsuccessful, the printer continues to display the Attention with Ability to Continue state.

Perform one of these steps:

A-Press and hold (GO) and (CANCEL JOB) simultaneously to display a secondary light pattern. If you see a different light pattern please let me know it.

B-Press (CANCEL JOB) to cancel the print job. If the problem has been resolved, the printer returns to the Ready state (Ready light on).

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.

3- Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer.

4- Any bonus will be greatly appreciated
Ask Your Own Printers Question
Technician: John, Computer Science Engineer replied 8 years ago
Hello and good afternoon! Smile

Have you tried my solution ?

Thank you

John Cappucci
Computer Science Engineer
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
14,638 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Constant message set paper again, set toner again. Have done
constant message set paper again, set toner again. Have done this several times. Also, turned off machine and turned on again. Same message. What should I do?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Problem with my Brother, digital color HL-3040CN. Its
problem with my Brother, digital color HL-3040CN. Its reading replace drums. Please tell me what to do.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Hi! No I am not satisfied, you told me that I should only replace
Hi! No I am not satisfied, you told me that I should only replace the the red cartrudge and the problem was solved. The problem is after I have exchanged the cartridge yhe printer dont "blow" the red … read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
Problem with a HP Laserjet P2015DN Printer.Was working
Problem with a HP Laserjet P2015DN Printer. Was working fine. Has been turned off for about 1 month. Upon restarting printer will not print and has "Paperjam" & "Toner low" solid orange lights on. Can… read more
Referent
Referent
Network Administrator
A+ Certification
32 satisfied customers
sides of paper have wavy crinkles and overprint immpressio
sides of paper have wavy crinkles and overprint impressions. These "crinkles" appear to be impressions. Perhaps one of the feed rollers has some material fused on it, thus creating these indentations?… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
i have hp printer laser jet 1012 ser # XXXXX i have a
i have hp printer laser jet 1012 ser # XXXXX i have a paper jam and need instructions on how to get out the paper tray, toner cartridge to get to the jam. if you have any diagrams or detailed instruct… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
We have an HP Color Laserjet CP3505n. It was purchased refurbished
We have an HP Color Laserjet CP3505n. It was purchased refurbished and we've had it just over a year. The printer goes into "calibrating" mode, and stays for quite some time. Following this, prints ar… read more
Gary Greybeard
Gary Greybeard
Printer Technician
Associate Degree
3 satisfied customers
I have a HP LaserJet 2100 TN. I use Apple (MacBook Pro), OS
I have a HP LaserJet 2100 TN. I use Apple (MacBook Pro), OS X Version 10.6.4 I had a paper jam and removed the paper. When I try to print (I have also tried to print manually and from different trays)… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I just bought a HP laserjet professional P1100. Im trying to
I just bought a HP laserjet professional P1100. Im trying to print on textured paper and the ink is rubbing off. Any solutions as to why that is? Thanks… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I just installed my new CP1215 printer. The test page does
I just installed my new CP1215 printer. The test page does not print. The attention light is flashing. Earlier I got a message saying the Magenta was not working instructing me to remove the M cartrid… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
My hp color laserjet 2600n prints fine but all of the paper
My hp color laserjet 2600n prints fine but all of the paper has a slight grainy background, it is black whatever the actual colour of the printed word .… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
We recently purchased an HP 6015dn color laser jet. We based
We recently purchased an HP 6015dn color laser jet. We based our decision to buy it on the sample prints HP sent us. Unfortunately now that it's here and up and running we're not getting anything clos… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
OK, I hope you can help me. The printer is an hp Laser Jet
OK, I hope you can help me. The printer is an hp Laser Jet 1300n. It has a paper jam. I know how to open the back of the printer and the front (for toner), but in order to clear this paper jam, I have… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have a HP Laserjet 4101mfp (Model #C9149A). The feed tray
I have a HP Laserjet 4101mfp (Model #C9149A). The feed tray on top of the printer does not grab the paper. The serial number is: USRGY20614. Is there anything I can do to get it to work?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My printer is a Clor LaserJet 2605dtn. My printer has started
My printer is a Clor LaserJet 2605dtn. My printer has started printing anything with color off center, it looks like shadows of behind the black letters. Anything printed in plain black seems to be OK… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my HP LaserJet M1522nf tells me I need to install black cartridge.
my HP LaserJet M1522nf tells me I need to install black cartridge. I had no notice that it was low but went and bought brand new cartridge and it still tells me I need to install black cartridge.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
I have an HP 2500L color LaserJet printer, which has had practically
I have an HP 2500L color LaserJet printer, which has had practically no problems until now. The problem now is that the Attention light is continually blinking. I have tried just about everything in t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am getting printed sections repeated further down on the
I am getting printed sections repeated further down on the page faintly. I have a Hp Color Laser Jet 2600n. I have only used Hp ink cartridges.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x