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I have a Canon MX860 wireless printer... a few weeks ago our…

Customer Question
I have a Canon MX860...
I have a Canon MX860 wireless printer... a few weeks ago our wifi wasn't working and I had to reset my router (linksys)...since then I can't print wirelessly - says "printer not responding."
Please help!
Submitted: 8 years ago.Category: Printers
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Answered in 2 hours by:
6/25/2010
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please follow ALL the steps on the guide below:

Guide ---> http://www.usa.canon.com/app/pdf/wireless/setup_860_win.pdf

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

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Technician: John, Computer Science Engineer replied 8 years ago
Hello and good afternoon! Smile

Have you tried my solution ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago
I asked a question about the usb cord and didn't get a reply. the link that was sent didn't make sense to me bc that was for initial setup which i had already done. i knew i didn't need to install everything back on my computer. i ended up needing to uninstall some drivers and one other canon program that was no longer working with my router and then reinstalling them. most of it was done wirelessly and i didn't do all the steps that you sent. it is now working.
Technician: John, Computer Science Engineer replied 8 years ago

That's great! Thank you for letting me know
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Customer reply replied 8 years ago
i didn't use the information that you sent me...it was not what i needed to do. i ended up calling canon and they told me how to uninstall the programs that needed to be reinstalled.
Technician: John, Computer Science Engineer replied 8 years ago
Thank you for letting me know!
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